Job Description

Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and provide support to those who needs it most.

We are looking for a Tracing Officer to do comparison of the Tier. Net missed appointment list and the source document (patient’s files) for verification. To improve adherence to care of TB/HIV patients to PHC facilities by tracing the missed appointment clients back to care telephonically through brief adherence counselling. To facilitate referral of all missed appointments of the TB/HIV programme who can’t be traced telephonically through the WBPHCOT. To give a detailed report of tracing done to facility managers per traced facility and do improvement plan.

Key duties and responsibilities:

• Facilitate all tracing processes (telephonic and physical) of the priority facilities.
• Liaise with facility staff and WBPHCOT team leaders for the tracing process and report for file and Tier.Net update.
• Assist the PHC facility with telephonic tracing of missed appointments and defaulters.
• Assist the WBPHCOT’s to trace defaulters within the communities.
• Compilation of all clients that were not reached telephonically to the WBPHCOT register for physical tracing.
• Completion of the WBPHCOT register at the facility when giving the tracing report and feedback to the facility staff for outcome on Tier.

Qualifications, experience and skills required:

• Grade 12 (Matric)
• 3 years of experience working with PLWHA especially within the community.
• Trained in basic HIV counselling and testing.
• Trained in adherence counselling.
• Shown affiliation and passion with community-based activities.
• Strong interpersonal, written, and oral communication skills are required.
• Ability to speak Northern Sotho (Sepedi).