Job Description

Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and provide support to those who needs it most.

We are looking for a Tracing Officer to do comparison of the Tier. Net missed appointment list and the source document (patient’s files) for verification. To improve adherence to care of TB/HIV patients to PHC facilities by tracing the missed appointment clients back to care telephonically through brief adherence counselling. To facilitate referral of all missed appointments of the TB/HIV programme who can’t be traced telephonically through the WBPHCOT. To give a detailed report of tracing done to facility managers per traced facility and do improvement plan.

Key duties and responsibilities:

• Facilitate all tracing processes (telephonic and physical) of the priority facilities.
• Liaise with facility staff and WBPHCOT team leaders for the tracing process and report for file and Tier.Net update.
• Assist the PHC facility with telephonic tracing of missed appointments and defaulters.
• Assist the WBPHCOT’s to trace defaulters within the communities.
• Compilation of all clients that were not reached telephonically to the WBPHCOT register for physical tracing.
• Completion of the WBPHCOT register at the facility when giving the tracing report and feedback to the facility staff for outcome on Tier.

Qualifications, experience and skills required:

• Grade 12 (Matric)
• 3 years of experience working with PLWHA especially within the community.
• Trained in basic HIV counselling and testing.
• Trained in adherence counselling.
• Shown affiliation and passion with community-based activities.
• Strong interpersonal, written, and oral communication skills are required.
• Ability to speak Northern Sotho (Sepedi).

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Minimum Qualifications and Experience:

• Matric/Grade 12 certificate and Social Auxiliary Work certificate recognized by the Health and Welfare Sector Education and Training Authority (HWSETA) and enrolled in Social Work degree.
• Must have at least 2-5 years’ experience working with PLHIV (people living with HIV).
• Training in KidzAlive, Integrated Access to Care and Treatment (I-ACT) and NAS (National Adherence Strategy) an advantage

Skills, Competencies, and Attributes:

• Must have experience working in HIV/AIDS programmes and supervision of staff.
• Good presentation and excellent communication skills and good report writing skills.
• Strong interpersonal and teamwork skills.
• Proficiency with MS Office, MS PowerPoint and MS Excel.

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Job Description 

• Social Sciences/ Health Information Sciences or any equivalent degree
•  At least 5-10 years’ experience working in HIV/TB and STI programmes
•  At least three (3) years’ experience working in technical leadership, oversights, design and implementation of HIV/TB & STI programmes
•  Demonstrated technical knowledge and leadership in programme management, strategic planning and policy experience
•  Excellent interpersonal and client liaison management skills
•  Good facilitation and communication (both verbal and written) skills
•  Excellent Analytical and reporting skills
•  Proactive and problem resolution Skills
•  General and financial management skills
•  Demonstrated openness and flexibility in responding to changing work priorities and environment