Trade Operations Processing Specialist-11 at RMB - Rand Merchant Bank

Job Description

To perform the operational tasks related to processing of trade transactions ensuring accuracy in the processing and in adherence to the required performance standards, risk, processes and compliance adherence, International Chamber of Commerce (ICC) ruling, and acknowledging the fit for processing, processing steps to create greater efficiencies (about all Trade Products).

• Receive applications, analyse transactions for vetting purposes and prepare transactions.
• Perform compliance and exchange control checks including correct BOP reporting codes, adhering to compliance procedures, rules, laws, and regulations, as well as screening processes.
• Negotiate pricing and wording / requirements, for preparation; liaise with client, relationship teams, Team Leads and Legal if necessary.
• Ensure communication to banks and clients are checked against instructions.
• Capture instructions on the relevant system, complete the workflow requirements, and compliance screening and diarise and capture/update notes throughout the process.
• Ensure that all feedback or events is accurately recorded and monitored on source systems.
• Ensure applicable escalations are done to applicable stakeholders.
• Identify potential risk areas for the bank and clients.
• Approach Credit for client’s limit approval.
• Vet claim / payment / refund against issued applicable transactions and assess for compliance.
• Determine if it is foreign or local claim / payment / refund, and if foreign, ensure Exchange Control rulings are applied.
• Identify possible discrepancies on claim / payment / refund and validate against transaction terms.
• Advise clients/bank regarding any discrepancies where applicable; refer to Credit, Legal and Relationship Manager / Coverage and Risk and Compliance if necessary.
• Diarise on relevant system and monitor response from stakeholders.
• Manage system dashboard.
• Confirm whether cash cover is affected by the claim / payment / refund (Partial claim).
• Update notes and hand over the claim / payment / refund/ financial postings and to finalise on system.
• Monitor client’s portfolio trends, provide leads to the Service team, and identify cross-selling opportunities.
• Process outsourced work, assist with workability of transactions and communication accordingly.
• Provide solutions to clients aligned to their needs and specific requirements.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Contribute to teamwork and inclusivity by working together to achieve team goals.
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards.
• Take ownership of personal career development, leveraging formal and informal opportunities.
• System testing to be conducted to ensure efficiencies and streamlined processing (New and amended processes and systems).

Application Closing Date: 20/06/24