Trading Services Trainee (IT Specialist) at IG

Job Description

Join the game-changers

What you'll do:

• Provide Trade and admin support to our global retail, corporate and institutional clients across phone, email and web chat

• Support clients with the highest quality of technical help and support

• Assist clients and IG staff with IT-related issues

• Help with general queries regarding account administration and IG’s product offering

• Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime

• Day-to-day troubleshooting of technology and platform issues

• Escalate key IT or trading issues

• Keep the department informed of any major changes or incidents

• Provide training to the department and the wider business when necessary

• Participating in and running various local and international projects

• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities

• Gain a strong understanding of financial markets, stock exchanges and macro-economic events

• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations

• Providing an execution-only phone dealing service (following relevant training)

• Answering queries and cross-selling of our products and platforms

• Running daily morning market calls

Who we are:

We’ve been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over 400,000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you’ll work:

As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role.At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

While you’ll be based in our Sandton office, you’ll be working with our global trading services team around the world in London, Chicago, Melbourne, Singapore, Dubai, Bangalore and Krakow. Join IG, and you’ll be joining the best in an always-moving industry. We’re constantly improving and developing our products and services.

How you’ll grow:

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

Trading Services is the feeding ground for many departments within the global organisation. Local and international opportunities within IT audit & risk, development, compliance, sales, operations, and many more lie for top performers.

What you’ll get

As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you’ll receive an attractive selection of benefits working with IG:

• Flexible working hours and work-from–home opportunities

• Additional pay through voluntary weekend and overtime work

• Performance-related bonuses

• Generous company contributions to pension, insurance and medical plans

• Career-focused technical and leadership training

• Contribution to gym memberships and more

• Your birthday off

• Two volunteering days leave per year

Who you are:

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude.You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar.You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture.If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

• A degree-level education, IT-related preferred

• Fluency in English (written and spoken)

• Genuine interest in technology and assisting people with technological problems

• Very high level of computer literacy, excellent interpersonal and communication skills

• Six months experience working in a client-facing, administrative role

• A logical, analytical approach and a high level of numeracy

• Interest in financial markets and trading an advantage

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Desirable: experience of working within a financial environment