Trainee Manager - Johannesburg West, West Rand and Soweto at Shoprite Group of Companies

Purpose of the Job    

• To be trained to effectively manage a retail store by ensuring that operational, administrative and managerial duties are met with the Shoprite brand image in mind.
• Furthermore, manage stock and staff effectively, ensure that security measures are according to standards and maximise the profitability of the store.

Job Objectives    

• Achieve store sales and profit targets through effective execution of divisional strategies.
• Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
• Respond to customer complaints in accordance with company policies and procedures.
• Monitor and report on performance and sales against daily targets.
• Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis.
• Minimise stock loss through compliance with security measures, stock and cash handling procedures.
• Implement pricing policies on merchandise.
• Coordinate merchandise display and sales promotion activities.
• Orders merchandise and prepare requisitions to replenish merchandise on hand.
• Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
• Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions.  
• Ensure employees comply with established security, sales and record keeping procedures and practices.  
• Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams.
• Monitor and report on the store’s compliance with healthy and safety policies. 

Qualifications    

• Grade 12 – Essential.
• Tertiary qualification in Retail Management or a related field – (essential).  

Experience    

• Minimum of 2+ years’ experience in a retail environment. 
• Knowledge of retail operations including sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration – (essential). 
• Understanding of the FMCG environment and related legislation will be advantageous.

Knowledge and Skills    

• Customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.  
• Analytical with strong numeracy skills – Quickly grasps new information and is able to analyse, and interpret multiple sources of data to come to sound conclusions. Able to perform moderately complex numeric / financial calculations. 
• Foundational knowledge of retail - Understands retail standards and operational best practices to deliver on required expectations and improve performance. 
• Supervision - Ability to coordinate and direct the outputs of others. Facilitates a strong team culture focused on high performance and execution.  
• Detailed, rule-orientated and organised– Strong eye for detail and diligently follows instructions and procedures. Carefully watches over work processes,tasks and outputs to ensure accuracy and initiates prompt action to correct any quality concerns.  
• Planning and organising – Plans, organizes, and delegates work effectively, ensuring delivery against 
• deadlines and quality standards. Strong drive for operational execution and ensures processes, targets and performance measurements are continuously met or exceeded.   
• Communicates well and confidently conveys information to various stakeholders. Good spoken and written fluency in English along with the ability to convey information / data clearly and accurately.   
• Team player and collaborative partner - Builds good relationships both internally and externally - Equally capable of working independently or in a team, while contributing positively to team morale. 
• Able to work under pressure and under tight time constraints in a high-volume, fast moving environment.   
• Has integrity and takes accountability for actions and mistakes. 
• Curious and willing to learn – Proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job. 

Closing Date    

• 2026/05/23