Trainer - Centurion DC at Clicks Group

Introduction

• To coordinate, facilitate, assess, and support learning and development interventions aligned to operational and business requirements. The incumbent will be responsible for the Pretoria site training function while also supporting other sites and business units as required by operational needs.
• The role is responsible for delivering quality learning interventions, conducting training needs analysis, developing training material, and ensuring effective learner engagement and capability development across the business.

Job description

KEY RESPONSIBILITIES

Learning Delivery & Facilitation

• Facilitate training interventions in line with approved learning plans and business requirements.
• Deliver technical, operational, leadership, onboarding, and compliance-related training.
• Ensure effective learner engagement and participation during training sessions.
• Adapt facilitation methods to suit operational and learner needs.
• Conduct practical assessments and evaluations where required.

Training Needs Analysis

• Conduct training needs analysis in partnership with operational stakeholders.
• Identify skills gaps, capability needs, and development priorities.
• Recommend learning interventions aligned to operational performance requirements.
• Support the implementation of capability-building initiatives across departments.

Training Material Development

• Develop, review, and update learning material, facilitator guides, assessments, presentations, and learner manuals.
• Ensure training material aligns with operational processes, compliance standards, and learning objectives.
• Customise learning content to support changing business and operational requirements.
• Support the digitisation and enhancement of learning content where applicable.

Operational & Site Support

• Take ownership of learning delivery and coordination at the Centurion / Polokwane site.
• Support learning interventions at other sites as determined by business requirements.
• Collaborate with operational management to schedule and coordinate training effectively.
• Ensure training attendance registers, records, and reporting are accurately maintained.
• Support audits, compliance requirements, and SETA-related activities where applicable.

Assessment, Reporting & Quality Assurance

• Assess learner competence and provide developmental feedback.
• Monitor training effectiveness and learner progress.
• Compile training reports, attendance records, and evaluation feedback.
• Ensure compliance with internal quality standards and learning governance requirements.
• Support continuous improvement initiatives within Learning & Development.

Minimum requirements

 Qualifications

• Relevant qualification in Learning & Development, Human Resources, Education, or related field. Preferable 3 Year Qualification
• Assessor and/or Moderator certification advantageous.
• Registered constituent Assessor/Moderator advantageous.

Experience

• Minimum 2–3 years’ experience in Learning & Development or Training.
• Experience facilitating operational or technical training.
• Experience in training material development and training coordination.
• Experience conducting training needs analysis.
• Distribution Centre, Retail, Logistics, or Operational environment experience advantageous.

COMPETENCIES & SKILLS

• Facilitation and presentation skills
• Communication and interpersonal
• Training material development
• Needs analysis and problem-solving
• Planning and organising
• Stakeholder engagement
• Writing and Reporting
• Emotional intelligence and professionalism
• Computer literacy and LMS exposure advantageous

ADDITIONAL REQUIREMENTS

• Ability to travel between sites when required.
• Flexibility to support operational training requirements outside the primary site when necessary.
• Ability to work within fast-paced operational environments.