Trainer at DASH BPO

About the Job

The Trainer responsibility is to conduct new hire and ongoing trainings to agents, supervisors, and all operation’s areas, helping them improve their performance to attain higher customer satisfaction.

Responsibilities

• Develops a deep understanding of the project or projects as assigned and assimilates information quickly to deliver effective training.

• Conduct product and soft skills training sessions.

• Organizes course deliveries, including checking/preparing the training environment before training delivery, notifying IT of required assistance/changes,and preparing student reference materials

• Conducting role-playing activities to develop interpersonal skills

• Use known education principles and stay up to date on new training methods and techniques

• Gather feedback the client and operations after each educational session

• Maintain updated curriculum database and training records

• Host train-the-trainer sessions for internal subject matter experts

• Research and recommend new training methods

Requirements

• Native or Advanced English

• Strong communication skills; written and oral communication

• Possesses a high level of motivation, enthusiasm,and professionalism

• Strong leadership skills

• Demonstrates the ability to work effectively with Managers, co-workers, agents,and clients

• Proven work experience as aTrainer,teacher,or similar role.

• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

• Adequate knowledge of learning management systems and web delivery tools

• Familiarity with traditional and modern job training methods and techniques

• Advanced organizational skills with the ability to handle multiple assignments

• Capable of prioritizing and organizing work efficiently, adapting quickly to change.