Trainer (Free State) at Smollan

Job Summary:

• To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.

Key Responsibilities and Deliverables:
Daily Operations

• Group product training of FSPs in-store on a specific product/service.
• Assisting with the compilation of weekly training reports
• Overseeing of compliance of data capturing for training on tracking platforms
• Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication

• Build sound relationships with store staff and management for ongoing support
• Display sound teamwork in working closely with others to achieve shared goals
• Monitor and report on improvements in the quality of data captured
• Conducting assessments with the field force to gauge knowledge retention
• On-the-job training of other trainers in the region.
• Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Requirements

• Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
• Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.

Knowledge, Skills & Abilities:

• Effective Administration
• Efficient project management skills
• Communication Skills (verbal & written)
• Deadline management
• Analytical skills
• Reporting skills
• Risk assessment and management

Key Competencies

• Emotional maturity
• Impact & influence
• Critical thinking
• Organizational awareness
• Resilience & stress management
• Effective Self-Management
• Agility
• Performance & results driven.
• Planning & prioritization
• Analysis & problem solving
• Quality & detail excellence
• Demonstrate consistent application of internal procedures.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
• Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abilities:

• Strategic thinking and analytical skills
• Ability to influence and motivate others.
• Excellent leadership capabilities
• Intermediate IT skills
• Computer literacy – MS Office suite
• Communication skills (verbal & written)
• Presentation & facilitation skills
• Ability to work under pressure and create and process content quickly.
• Conflict resolution skills
• Administration skills
• Planning & organizing skills
• Research skills
• Ability to work with others developmentally.
• Attention to detail and accuracy.
• Proven ability to manage multiple projects with tight deadlines.
• Understanding of business and management