Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Description
- At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
- Are you passionate about fostering a positive workplace culture and supporting the growth and development of employees? We're looking for a dynamic individual to join our team as a People Coordinator!
As a People Coordinator, you will play a pivotal role in various aspects of human resources, including but not limited to:
- Effective recruitment, selection and on boarding administration
- Effective performance management and training and development administration
- Effective IR administration
- Effective general administration, data management and reporting
- Effective teamwork and self-management
Requirements
What are we looking for?
To qualify for this role, you should
- Have 2-3 years' Human Resources experience in retail/FMCG
- HR degree/diploma at NQF level 5
- Good understanding of labour laws
- Have strong ethical standards
- Have outstanding organizational and time-management skills
- Possess good leadership skills
- Have creativity and innovation
- Be a problem-solver
- Good communication skills (written & verbal)
go to method of application »
Description
- Effective client and customer relationship management|
- Achievement of sales targets|
- Effective operational management|
- Effective people management |
- Effective budget and financial management (as required by Business Unit)|
- Effective knowledge sharing (including management of field intelligence)|
- Effective administration and asset management|
- Effective teamwork and self-management|
Requirements
- 5 – 6 years’ relevant experience in FMCG or sales environment
- Relevant Diploma or Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
go to method of application »
Description
- We are looking for a Product Consultant in Joburg north to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Requirements
- 2-3 years’ experience in sales
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 5 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Description
- Manage Promotional Activity|
- Pro-Active Operational Excellence|
- Teamwork and Self-Management|
- People Management |
- Efficient Achievement of Targets|
- Monitor New Innovations|
- Business Insights and Execution|
- Control Expenses|
- Stakeholder Engagement|
- Achieve POP Objectives
Requirements
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level
- Must be fluent in Afrikaans
- Must have experience managing merchandisers
- Must have category management
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organizing
- Negotiation skills
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Job Summary:
- To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
- Group product training of FSPs in-store on a specific product/service.
- Assisting with the compilation of weekly training reports
- Overseeing of compliance of data capturing for training on tracking platforms
- Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
- Build sound relationships with store staff and management for ongoing support
- Display sound teamwork in working closely with others to achieve shared goals
- Monitor and report on improvements in the quality of data captured
- Conducting assessments with the field force to gauge knowledge retention
- On-the-job training of other trainers in the region.
- Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Requirements
- Minimum Qualifications: Diploma/Degree preferred; Driver’s license (code 8)
- Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities:
- Effective Administration
- Efficient project management skills
- Communication Skills (verbal & written)
- Deadline management
- Analytical skills
- Reporting skills
- Risk assessment and management
Key Competencies
- Emotional maturity
- Impact & influence
- Critical thinking
- Organizational awareness
- Resilience & stress management
- Effective Self-Management
- Agility
- Performance & results driven.
- Planning & prioritization
- Analysis & problem solving
- Quality & detail excellence
- Demonstrate consistent application of internal procedures.
- Plan and prioritize, demonstrating abilities to manage competing demands.
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
- Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
- Strategic thinking and analytical skills
- Ability to influence and motivate others.
- Excellent leadership capabilities
- Intermediate IT skills
- Computer literacy – MS Office suite
- Communication skills (verbal & written)
- Presentation & facilitation skills
- Ability to work under pressure and create and process content quickly.
- Conflict resolution skills
- Administration skills
- Planning & organizing skills
- Research skills
- Ability to work with others developmentally.
- Attention to detail and accuracy.
- Proven ability to manage multiple projects with tight deadlines.
- Understanding of business and management
go to method of application »
Description
KEY RESPONSIBILITIES:
Store Placement:
- Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.
Policy Adherence:
- Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.
Weekly Meetings:
- Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.
Weekend Activations:
- Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.
Execution Excellence:
- Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.
Price Ticket Maintenance:
- Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.
Merchandising Execution:
- Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.
Relationship Building:
- Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.
Professionalism:
- Adhere to a dress code supplied by HP, always presenting a professional and polished image.
Demonstrations and Engagement:
- Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.
Hygiene and Maintenance:
- Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.
Event Support:
- Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.
Requirements
QUALIFICATIONS AND SKILLS:
- High school diploma or equivalent required; additional education or training in sales or marketing preferred.
- Previous experience in retail sales, customer service, or brand promotion preferred.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
- Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
- Detail-oriented with a focus on execution excellence.
- Ability to work independently and manage time effectively in a fast-paced retail environment.
ATTRIBUTES:
- Enthusiastic and outgoing with a passion for customer engagement.
- Professional demeanour with a commitment to representing the HP brand with integrity.
- Adaptability and flexibility to work weekends and accommodate changing schedules.
- Team player with a collaborative mindset and willingness to support team objectives
go to method of application »
Description
- We are on the lookout for a Customer Service Consultant in JHB North.
As a Customer Service Consultant, you will be responsible for:
- Customer Handling
- Administration
- Client Service
Requirements
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
- Matric
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
Method of Application
Use the link(s) below to apply on company website.
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Gmail
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