Training Lead at Huntswood

Job Overview

• As our Training  Lead, you'll be responsible for driving the success of our training team while ensuring learning interventions are aligned to business, client, and operational objectives.

Job Responsibilities

Leadership & Coordination

• Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
• Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
• Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

 Training Program Oversight

• Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
• Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
• Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

 Content Development & Quality Assurance

• Collaborate with stakeholders and subject-matter experts to develop, update, and customise training content to support business and client requirements.
• Ensure all training materials reflect company values, business goals, and operational realities.
• Maintain quality standards across all training assets, including assessments, presentations, and job aids.

 Training Needs Analysis & Capability Uplift

• Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
• Develop action plans with trainers to address identified gaps through targeted interventions.
• Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

 Evaluation & Continuous Improvement

• Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
• Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
• Champion a culture of continuous learning across the training team and broader operations.

 Stakeholder Engagement

• Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
• Provide updates on training progress, emerging themes, and risk areas that may impact performance.
• Participate in calibration, performance review discussions, and project meetings as a training representative.

 Operational Support & Post‑Training Development

• Ensure appropriate post‑training support structures are in place for new hires and existing employees.
• Oversee trainer involvement in Grad Bay groups, ensuring real-time support, coaching, and knowledge reinforcement.
• Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

 Compliance & Governance

• Ensure all training delivery and documentation meet internal and client compliance standards.
• Safeguard accurate record-keeping of attendance, assessments, and certifications.
• Monitor adherence to process updates, policies, and quality requirements.

Job Requirements 

• Matric , NQF Level 4 Equivalent
• 3 - 5 Years experience in a leadership role with L&D
• Exposure to US Clients and ​ industries and related industry experience such as US Healthcare, US Retail markets, US Travel & Tourism etc.
• Ability to deliver high-quality training sessions both in person and virtually
• Familiarity with adult learning principles and various training methodologies
• Strong interpersonal skills with the ability to engage and motivate diverse teams
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms  

 Required Skills

• Leadership
• Organizational
• Time Management
• Attention to detail
• Problem solving
• Communication
• Creativity
• Coordination