Job Openings at Huntswood

• Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.

What you’ll be doing:

• Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
• Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
• Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
• Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
• Uphold all compliance and privacy standards across interactions.
• Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
• Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships

What we’re looking for:

• Minimum 1 year customer service experience - USA campaign experience is imperative
• Experience in a Health Care Role 
• A service superstar who loves solving problems and making people feel valued
• Calm, confident, and professional under pressure
• Detail‑oriented with excellent communication skills

Salary Range and Work Times:

• To be discussed at the interview stage

What We Offer

• A dynamic, supportive environment
• Opportunities to grow with a premium service team
• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance

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Job Overview

• Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due balances for our U.S.-based client. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.
• If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.

Key Responsibilities

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

Minimum Requirements

• Education: Grade 12 or equivalent qualification
• Experience: 1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal-driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

Required Skills

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem-solving and decision-making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit

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Job Overview

• Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Understanding and knowledge of the USA market.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

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Job Overview

• As our Training  Lead, you'll be responsible for driving the success of our training team while ensuring learning interventions are aligned to business, client, and operational objectives.

Job Responsibilities

Leadership & Coordination

• Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
• Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
• Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

 Training Program Oversight

• Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
• Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
• Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

 Content Development & Quality Assurance

• Collaborate with stakeholders and subject-matter experts to develop, update, and customise training content to support business and client requirements.
• Ensure all training materials reflect company values, business goals, and operational realities.
• Maintain quality standards across all training assets, including assessments, presentations, and job aids.

 Training Needs Analysis & Capability Uplift

• Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
• Develop action plans with trainers to address identified gaps through targeted interventions.
• Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

 Evaluation & Continuous Improvement

• Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
• Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
• Champion a culture of continuous learning across the training team and broader operations.

 Stakeholder Engagement

• Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
• Provide updates on training progress, emerging themes, and risk areas that may impact performance.
• Participate in calibration, performance review discussions, and project meetings as a training representative.

 Operational Support & Post‑Training Development

• Ensure appropriate post‑training support structures are in place for new hires and existing employees.
• Oversee trainer involvement in Grad Bay groups, ensuring real-time support, coaching, and knowledge reinforcement.
• Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

 Compliance & Governance

• Ensure all training delivery and documentation meet internal and client compliance standards.
• Safeguard accurate record-keeping of attendance, assessments, and certifications.
• Monitor adherence to process updates, policies, and quality requirements.

Job Requirements 

• Matric , NQF Level 4 Equivalent
• 3 - 5 Years experience in a leadership role with L&D
• Exposure to US Clients and ​ industries and related industry experience such as US Healthcare, US Retail markets, US Travel & Tourism etc.
• Ability to deliver high-quality training sessions both in person and virtually
• Familiarity with adult learning principles and various training methodologies
• Strong interpersonal skills with the ability to engage and motivate diverse teams
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms  

 Required Skills

• Leadership
• Organizational
• Time Management
• Attention to detail
• Problem solving
• Communication
• Creativity
• Coordination
   

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• We are looking for a Team Leader with the right talent and skills to lead our teams.
• The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
• Maintains team Motivation.
• Rewards & Incentives are planned and implemented on an ongoing basis.
• Ensure that the employee experience is consistent with the HW culture
• Ongoing coaching provided to the advisors.
• Regular call listening
• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
• On going knowledge sharing activities to keep the team updated
• Monthly 1-1s with team members
• Identify and nurture top talent within the team.
• Identify skills / knowledge gaps and independently address or escalate for assistance
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• Matric / NQF Level 4
• Minimum of 2 years' experience as a Team Leader, supporting a USA Healthcare Line of Business (LOB).
• Proven experience in end-to-end customer service management within an international omnichannel contact centre environment.
• Extensive experience Navigating multiple systems
• High attention to detail

Required Skills

• Able to successfully upskill a team.
• Continuous improvement
• Operational Knowledge
• Prioritization of workload

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Job Overview:

• As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints.

Job Responsibilities:

• Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
• Understanding the customers perspective, running cases from start to finish.
• Building rapport with the customer and providing the best possible outcome for customer complaints
• Manage customer complaints proactively
• Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
• Ensure all complaints are managed within the company's target SLAs.
• Address customers in professional and empathetic manner especially with dealing with vulnerable customers
• Create a memorable customers interaction on every call.
• Ensuring targets are reached daily

Job Requirements:

• Matric / NQF level 4
• Minimum of 6 months previous complaints handling experience
• KPI’s / Performance are met consecutively for past 3 months.
• No prior warnings  

Required Skills:

• Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience in closing complaints
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer.

Required Knowledge:

• Good communication skills – articulation and comprehension
• Confidence in decision-making, under pressure.
• Ability to work autonomously and under pressure.
• A passion to deliver a first-class customer service.
   

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Job Overview:

• Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Inbound sales experience (UK international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.