Training Manager - Sandton at Discovery Limited

KEY PURPOSE :

The vacancy is for a Training Manager within the Discovery Institute of Training, who will be responsible for leading a team of specialised facilitators responsible for conducting all in-person and virtual training for the sales and distribution force and other specific internal business units.

KEY OUTPUTS :

All work must be done accurately, comprehensively and in-line with set quality standards.

• Identify and assess the training needs of the sales and distribution force and other specific internal business units using various analysis methods.
• Implement effective and purposeful in-person and virtual training methods.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators and manage the development process.
• Plan, manage and monitor the development and up-skill of all newly appointed facilitators.
• Continuously review and enhance the skills, knowledge, and abilities of the facilitators.
• Evaluate the performance of the sales and distribution force and other specific internal business units to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data related to training.
• Keep abreast of the latest training trends, developments, and best practices to implement accordingly.
• Set and implement annual strategic objectives for the training team, aligned to organisational and departmental strategies and objectives

COMPETENCIES :

• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skill

EXPERIENCE :

The following qualifications and experience are required:

• Relevant Degree 
• Relevant Training Qualification
• Working experience of at least two years in a similar role is required.
• At least two years’ experience in the Learning and Development sector in a management position
• Highly computer literate with proficiency in MS 365 and related business and communication tools
• Advanced experience with Reporting
• Solid experience with Excel
• Experience in the financial services industry - advantageous
• CFP qualification - advantageous