Current Opportunities at Discovery Limited

KEY PURPOSE :

The vacancy is for a Training Manager within the Discovery Institute of Training, who will be responsible for leading a team of specialised facilitators responsible for conducting all in-person and virtual training for the sales and distribution force and other specific internal business units.

KEY OUTPUTS :

All work must be done accurately, comprehensively and in-line with set quality standards.

• Identify and assess the training needs of the sales and distribution force and other specific internal business units using various analysis methods.
• Implement effective and purposeful in-person and virtual training methods.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators and manage the development process.
• Plan, manage and monitor the development and up-skill of all newly appointed facilitators.
• Continuously review and enhance the skills, knowledge, and abilities of the facilitators.
• Evaluate the performance of the sales and distribution force and other specific internal business units to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data related to training.
• Keep abreast of the latest training trends, developments, and best practices to implement accordingly.
• Set and implement annual strategic objectives for the training team, aligned to organisational and departmental strategies and objectives

COMPETENCIES :

• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skill

EXPERIENCE :

The following qualifications and experience are required:

• Relevant Degree 
• Relevant Training Qualification
• Working experience of at least two years in a similar role is required.
• At least two years’ experience in the Learning and Development sector in a management position
• Highly computer literate with proficiency in MS 365 and related business and communication tools
• Advanced experience with Reporting
• Solid experience with Excel
• Experience in the financial services industry - advantageous
• CFP qualification - advantageous

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Job Purpose:

Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• 3 - 4 years experience in Learning & Development 
• Knowledge of Adult learning principles
• Extensive experience in Facilitation
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present
• Training qualification (Train The Trainer or ETDP)

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.

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​​​​​​​Key Purpose

The Head of Digital Strategy in the Digital Lab works closely with Discovery’s Group CIO and Chief Digital Officer in analysing important issues across Group Information Services and Discovery, designing and leading the delivery of a portfolio of digital transformation initiatives involving the dimensions of people, process and technology in order to develop and augment Discovery’s technology strategy and business model.

The ideal candidate is entrepreneurial, practical, self-driven and passionate about technology; with strong analytical, problem solving and communication skills; and able to hit the ground running and to take responsibility for developing a strategy and delivering business outcomes across multiple initiatives.

Areas of responsibility may include but not limited to

• Working closely with the Group CIO and Chief Digital Officer to support the development and delivery of Discovery’s digital transformation strategy and roadmap.
• Building strong relationships with senior business and technology stakeholders across Discovery, and developing a deep understanding of their strategic objectives and challenges.
• Understanding the evolving technology market to identify opportunities to augment Discovery’s business strategy.
• Developing a vision and roadmap of selected digital transformation initiatives aligned to the organisational strategy, and leading the delivery of the roadmap.
• Championing the vision and roadmap across the business by gaining buy-in from stakeholders at all levels, based on a clear understanding of the outcomes they are trying to achieve.
• Agreeing the value to be delivered by the roadmap and measuring delivered value; monitoring, optimising and reporting key value outcomes.
• Demonstrating breadth of understanding across multiple content / functional areas.
• Providing leadership in handling complex/political client situations with positive outcomes.
• Showing sophistication in scoping and managing projects to mitigate risks.
• Overseeing large complex projects with minimal support, and with numerous virtual team members (who may not be direct reports) to successful outcomes.
• Leading, mentoring and coaching team members in cross-functional teams, who may or may not be direct reports.
• Able to bring out best in team members by empowering them and supporting them as needed; eliciting active participation and creative contributions from team members.
• Helping teams identify key problems - including directional changes to the project if needed - guiding them to useful and time-efficient approaches for analysing the problem, and pushing beyond the obvious.
• Ensuring soundness of analyses, findings and practicality of recommendations for implementation.
• Delivering presentations and facilitations effectively, adapting to different audiences and handling difficult situations effectively.
• Ensuring the quality of written communications, including clarity, succinctness, accuracy and appropriateness for audience.
• Providing timely and appropriate guidance to team members; working effectively as a team with project stakeholders.

Personal Attributes and Skills

• An understanding of the evolving digital world on both the demand side (how people/ companies are using technology) and the supply side (emerging technologies).
• An understanding of the frameworks and methodologies to enable new ways of work (including Lean, Agile, Human Centred Design and others), and their application at an enterprise scale.
• Excellent analytical, strategic thinking and problem-solving skills.
• Strong relationship building, influence and negotiation skills.
• Ability to effectively lead people, process and technology change in a dynamic and complex operating environment.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.
• Experience analysing and interpreting data, presenting that data and executing necessary improvements, and monitoring and evaluating KPIs and digital metrics.

Education and Experience

• 5+ years of related professional experience required.
• Strategy consulting experience advantageous.
• Bachelor’s degree required; post-graduate qualifications advantageous.
• A track record of outstanding academic qualifications and professional performance essential.

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Job Purpose

The CRES BMS/Fire Technician Team Leader collaborates with the team and various providers to ensure the efficient and reliable operation of fire and BMS systems and contributes to the overall functioning of the Discovery premises.

Key Outputs may include but are not limited to:

Strategic Planning and Execution

• Implement strategic plans to ensure operational costs are kept within budget, taking into consideration company requirements and industry best practices.
• Identify business opportunities, market trends and competitive landscapes to inform strategic decision making.

Operational Oversight

• Provider management by overseeing operations of inhouse and specialized outsourced providers, ensuring, SLA adherence, high quality services and customer/stakeholder satisfaction.
• Implement and optimize operational processes to improve efficiency, reduce costs and enhance service delivery.
• Participate in provider selection, to ensure optimal service levels and value for money for services rendered.

Stakeholder Experience

• Focus on enhancing the overall experience across within technical operations ensuring customer satisfaction.
• Implement improvements to meet and exceed customer expectations therefore enhancing stakeholder experience.

Financial Management and Provider Management

• Administer cost control and financial forecasts, as well as financial reporting for the cost Centre in technical operations.
• Scrutinize costs to make informed business decisions and drive cost prudence without compromising standards and service.

Compliance and Risk Management

• Ensure that operational compliance is aligned and implemented with industry regulations, legal requirements and company policies and audits.
• Highlight risks and findings to develop contingency plans to address potential issues.

Project Management

• Establish scope with relevant stakeholders to ensure successful project objectives.
• Manage the effective implementation of project deliverables.
• Deliver effective communication and foster strong partnerships with key stakeholders.

Management of the function

• Team management - Lead and motivate a diverse team fostering a collaborative and high-performance work culture.
• Maintain accurate data records, via dashboards and relevant management reports for your portfolio.

 Job / Role Requirements

Work Experience

Required

• Minimum 5 years Fire experience in the managing a premises fire systems and team
• +2 years Computer skills and proficient in Microsoft packages, Facilities management software.
• Preferred (would be advantageous)
• Data center experience

Education / Qualifications / Accreditations with Professional Body

Required

• Commissioner
• Must have driver license and own vehicle

Preferred (would be advantageous)

• Qualification in Facilities Management
• Professional Registration
• SAQC registration

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Key Purpose

Provide technical support to our user base by analysing the issues reported, provide timeous and appropriate resolution and perform hierarchical escalation of unresolved tickets or complaints.

Areas of responsibility may include but not limited to

• Acknowledgement of all incoming contact Incidents and Requests in line with agreed SLAs.
• Accurate logging of all incoming contacts in the mandated Service Management Tool.
• Initial Classification and Prioritisation of each Contact against the agreed Severity Matrix and utilizing the correct Contact Categorization.
• Perform initial Analysis, Investigation and Diagnosis of the Incidents / Requests.
• Performing second line resolution of incidents passed on by 1st line support
• Provide support and guidance to 1st line support on escalated queries.
• Liaise with the development team in investigating issues that are not resolved on 2nd line
• Monitor resolution progress, provides updates on contacts when required and escalates if they are urgent or have breached agreed SLA.
• Monitor and manage all group nodes to prevent SLA breaches and ensures all New, In Progress or returned tickets are actioned correctly and within SLA.
• Provide appropriate input to the Knowledge Base.
• Perform afterhours support during billing times on a rotational basis
• Ensure each Contact is logged with a valid reference number and that all communication is managed from within the mandated Service Management tool.
• Acknowledge any Complaint and attempts to provide a resolution and execute hierarchical escalation where necessary to ensure the complaint is resolved.

Personal Attributes and Skills

• Attention to detail.
• Sense of urgency
• Tenacity
• Ability to translate the Customer’s experience and symptoms into meaningful information that aids resolution activities.
• Empathy
• Strong verbal and written communication skills.
• Strong technical competencies.
• Able to work in a highly pressurized environment with high volumes.
• Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution
• Cultural diversity conscious.

Education and Experience

• Matric
• A+, N+, MCSE
• ITIL Foundation
• Diploma in Information Technology Advantage
• Previous Desktop/Technical support Experience

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Key Purpose

To process, validate and liaise with clients, brokers and service providers following a client's motor and/or non-motor loss or incident in pre-authorisation and/or post authorisation.

Areas of responsibility may include but not limited to

• To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
• Efficient, timely claims processing.
• Accurate, timely administration.
• Liaison with clients, brokers, and service providers.
• Achievement of monthly product and soft skills knowledge targets.
• Adherence to risk and compliance requirements.
• Teamwork, self-management, and alignment with Discovery values.

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience in both motor and non-motor (Essential)
• Diploma/Degree (Advantageous)

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Key Purpose

Provide maintenance and support to minimize service disruption and facilitate operations. Investigate problems with software applications and back end systems to diagnose root causes, and work on fixing them. Keep support standards and processes and writing the related documentation. Maintain good professional relationships with counterparts of engineering and customer support department

Areas of responsibility may include but not limited to

• Support & Documentation
• Provide support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise
• Coordinate with teams and resolve all complex application and system issues
• Administer and resolve member issues, provide updates and perform root cause analysis
• Plan, execute and implement configuration changes to ensure all applications are functioning optimally
• Supervise all alerts related to application and system procedures and provide services proactively
• Perform root cause assessment and debug all issues on server domain, and availability of applications
• Provide Level 3 support for the applications and products
• Prepare appropriate documentation of all known issues and workarounds

Operations

• Daily monitoring and maintenance activities
• Attending to issue tickets and resolving them, providing feedback to the reporter
• Assist in the day-to-day operations to keep products and systems up and running
• Participate in regular meetings to discuss, feedback and advise on current issues
• Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management
• Escalation Level Production Support duties

Personal development

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Skills

• Agile Methodology
• Time Management
• Telephone etiquette
• Communication
• Listening
• Conflict handling
• Soft-skills
• Report writing

Technical

• Databases Queries (SQL)
• Atlassian tool suite (Jira, Confluence)
• Nice to have:
• Test Tools – SoapUI (SOAP) / REST client (JSON)
• Oracle, PL/SQL
• Linux command line
• Monitoring/reporting tools (Splunk, Dynatrace, etc.)
• Understanding of XML and JSON

Education and Experience

Education

• Matric
• A Bachelor’s Degree or Diploma in Information Systems or Informatics will be advantageous

Knowledge

• Knowledge of Web Services
• Fundamentals of database structures and retrieving data from a database
• Agile Methodology
• An excellent understanding of practical Service Delivery
• Microsoft Excel and Word

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Key Outputs / Job Responsibilities may include but are not limited to:

Your primary responsibility will be a series of “diagnostic and design” projects with each client where you will be leading/working with a team of experts from the Amplify Health business. Your responsibilities will include:

• Understanding the gaps or requirements from the client within the risk management domain
• Establishing and driving adherence to an overall “workplan” for consulting engagement (analyses required outputs, timeline, key meetings, dependencies)
• Driving business needs and value at stake assessment (under the guidance of Amplify Health and client leadership)
• Developing an integrated delivery roadmap and timeline
• Build delivery roadmap for the client, including advising Amplify Health on staffing resources needed
• Supports Amplify Health in identifying key stakeholders to engage to ensure alignment on delivery roadmap

This role requires managing the client engagement end-to-end, ensuring that the various Amplify Health business teams are engaging at critical points along the process, and that the concepts are translated into tangible business recommendations which will lead to long-term client engagement.

• Stakeholder management: Build and maintain strong trust-based relationships with key stakeholders from Amplify Health and the client, at different levels of seniority and from various functional areas.
• Guide client engagement to drive the sales effort: Leverage deep technical and healthcare expertise and business background to highlight and position opportunities for Amplify Health. Secure alignment of objectives, resolution of obstacles and problems and collaboration on strategic and operational decisions. Along with the Amplify Health team, advise clients on the capabilities and constraints of the solutions, based on developing an intimate knowledge of what the product, systems solution and business processes required.
• Cross-functional team collaboration: Work in small teams, alongside various SMEs, data science and health tech experts to develop client recommendations. The Consultant should also mentor and coach team colleagues in Amplify Health.
• Synthesize and clearly communicate: Clearly understand client priorities and value levers. Gather and analyse information. Formulate and communicate recommendations for client presentations. Work closely with business development and advisory teams to gather user requirements and translate them into the client implementation plan. Proactively identify risks and problems and develop and recommend solutions to mitigate these risks. Track and measure engagement and product progress.
   
• Product deployment advisory: Clearly communicate requirements and feedback to the team and provide detailed guidance on the clients’ operational technology and data analytics infrastructure to inform the product deployment, ensuring alignment to client priorities.

Work Experience:

• Degree in a relevant field: clinical or healthcare related
• Required: 5+ years of relevant professional experience

Preferred:

• 5+ years of experience working in consulting or client engagement roles, relevant experience with top-tier consulting firms; OR
• 5+ years of related experience in one of the following areas:
• Health insurance or health risk management experience – including operations, network, medical cost management etc.
• Clinical background with 5 years of commercial experience
• Actuarial/data science background with 5 years of health-related commercial experience.

Education / Qualifications / Accreditations with Professional Body

• Required: Bachelor’s degree
• Preferred: Master’s degree, MBA

Skills/Knowledge:

• Well-developed leadership skills
• Strong consulting and analytics skills (e.g., financial and business analysis, stakeholder management, and problem solving)
• Excellent client communication skills
• Must be a strong collaborator, team player, and individual contributor
• Strong analytical and quantitative skills
• Excellent oral, written communication, and presentation skills, including the ability to translate technical and business concepts to communicate with stakeholders

Mindset and behaviours:

• Driven and entrepreneurial problem solver
• Collaborator and strong team player
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace
• Organised, reliable, and with good time management
• Able to mobilise people
• Strong business acumen and ability to navigate sensitive business dynamics
• Able to work under pressure and commitment to consistent high-quality delivery
• Able to adapt to and work effectively across different cultures and working styles.

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Job Purpose

This role is to assist with maintenance strategies and that they are carried out timeously. This role will entail fault finding, analysis of equipment and problems.  As well as  support services and equipment located in the building, which business rely and depend for operational performance. The aspects of this is to ensure that general maintenance issues are resolved operational and problems resolved quickly within the associated SLA for both critical and non-critical areas. 

Assist with Projects, installations, moves, and equipment repairs. Ensuring compliance and safety standards is applied and adherence of them. Administration activities and reporting is kept up to date on a regularly basis.

Areas of responsibility may include but are not limited to:

Carpentry

• Repairs of cupboards / shelving as and when requested by the Client.
• Installation of ceiling tiles/boards and cornices.
• Conduct minor furniture repairs on request.
• Hanging of picture frames and white boards, etc.
• Installation of door locks and handles.

Painting

• Preparing and painting of interior and exterior ceiling boards
• Preparing and painting of interior and exterior walls, doors, window frames and skirtings
• Annual road markings of parking bay lines, road lines, manhole covers, etc.
• Preparing and painting of garden furniture and signage poles.
• Conduct minor paint touch ups as and when requested by the Client.

Individual requirements

• Must be able to think logically and be solution orientated
• Excellent interpersonal skills
• Good communication skills
• Safe use of power tools

General        

• Tiling work
• Painting
• Carpentry
• Carpet tiles
• Ceiling tiles
• Welding
• Hanging of doors and door frames
• Understanding of Technical Drawings
• Project work
• Material Acumen and judgement
• Practise Health and Safety Rules6

Adhoc requirements

Preferred (would be advantageous)

• Basic Plumbing
• Basic Waterproofing
• Partitioning, and Rhino lite
• Brickwork and plastering

Critical skills

• Technical aspects – maintenance of the building, including aesthetics
• Adhoc aspects – repairing and maintenance of general building related duties
• Project management in terms of building related maintenance
• Administration – must be able to hand in reports, inspection reports and general administration.
• Reporting of building maintenance issues and relevant escalations
• Quality control Resource planning – ability to organize work orders and teams for tasks, must ensure work completed meets quality standards

Education / Qualifications / Accreditations with Professional Body

• Grade 10
• Drivers Licence
• Relevant qualification (TVET or NSETA)

Work Experience

• 3 to 5 years Building Maintenance