Current Vacancies at Siemens Healthineers

The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Johannesburg area, with some travel to other distributor-based countries handled by Varian's Field Service Team in Africa.

Your tasks and responsibilities:

• Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Your qualifications and experience:

Minimum Required Skills and Knowledge

• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
• Basic accelerator theory knowledge.

Other Desired Skills and Knowledge

• BSC; BTech; BEng - in Electrical Engineering is essential
• Be able to interpret customer concerns and translate to machine issue.
• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.
• Willingness to travel for business as required
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

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The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Johannesburg area, with some travel to other distributor-based countries handled by Varian's Field Service Team in Africa.

Your tasks and responsibilities:

• Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
• An overall understanding of customer care and experience management essential

Your qualifications and experience:

Minimum Required Skills and Knowledge

• Medical Device experience is preferable
• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
• Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
• Basic computer usage and debugging skills
• Fundamental knowledge of delivery system networks and networking techniques.
• Basic understanding of imaging systems
• Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
• Basic accelerator theory knowledge.

Other Desired Skills and Knowledge

• BSC; BTech; BEng - in Electrical Engineering is essential
• Be able to interpret customer concerns and translate to machine issue.
• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
• Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory.
• Software and computer skills are required
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.
• Willingness to travel for business as required
• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
• Must understand team collaboration and have effective networking skills.
• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

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Position summary

The Clinical Radiotherapy Physics Research Scientist will be part of the Applied Innovation Program team aiming to foster applied research in the field. Among the focus initiatives of the team, we provide clinical and technical advice and expertise to various internal and external partners. Additionally, the team aims to contribute to evidence generation, knowledge sharing and scientific production in the domain of clinical medical physics.

Responsibilities

Under the direction and coordination of the AIP management the Clinical Radiotherapy Physics Research Scientist will be responsible of the following (but not limited to):

• Being a key expert in radiotherapy physics for the Radiation Oncology Medical Affairs division.
• Being a key expert lead in treatment planning to support internal and external initiatives and projects, including cooperation and partnership with the Treatment planning and Technology teams when required.
• Being a reference clinical physics expert and advisor to other departments (e.g. the Advanced Oncology Solutions, the Artificial Intelligence and Machine Learning, the Marketing and the Education teams) supporting there key initiatives. 
• Liaise with external customers to facilitate clinical introduction of new products.
• Liaise with the Medical Science Liaison teams (globally) to support the definition of appropriate research project with external investigators, take part of the project revision teams.
• The position will require to be active part in several experimental projects with the aim of appraising and testing advanced clinical (planning) tools.

Requirements

• Demonstrated expertise with Varian delivery and treatment planning platforms.
• Strong relationships skills, with internal and customer partners
• Strong written and verbal communication skills (English. Any other language is a plus)
• Extensive ability to analyse, organize information, develop solutions and implement.
• Excellent presentation and follow-up skills
• Ability to create concise and accurate documentation for internal purposes, and for the scientific community.
• Well organized, self-motivated, team and solutions-oriented
• Must work well in collaborative, cross-functional scenarios.
• Must be able to manage multiple simultaneous projects to successful completion.
• Conduct all activities and interactions with the highest ethical and professional standards, ensuring all work is accomplished with quality and in accordance with Varian’s values, legal and regulatory requirements, codes of conduct, and standard operating procedures.
• Up to 20% travel expected (globally, occasionally including a weekend)

Your qualifications and experience:

• Advanced degree in Physics or Medical Physics, minimum MSc; PhD a plus. Equivalent degrees will be assessed on a case by case basis.
• Board certification in Radiation Oncology Medical Physics (or equivalent) by at least one national or international organization.
• 5-10 years of proven clinical experience in radiation oncology treatment planning

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The Sales Professional plans and executes sales targets and activities in a specified region and assigned Key Account for the portfolio of Siemens Healthcare Invivo products, to increase sales with all existing and potential customers and to achieve defined commercial targets.

• Plan’s sales volumes and potentials of all customers in the assigned region.
• Provides information via CRM for forecasts and planning.
• Analyses the specific market conditions and builds a sound market related network of stakeholders.
• Spots opportunities for local product and service portfolio solutions.
• Prepares customer contact, builds and maintains a customer focused network.
• Prepares / coordinates and negotiates proposals in cooperation with proposal mgmt. / other involved professionals and management.
• Coordinates the realization of assignments, may coordinate, and contribute to set up respective product developments, projects or services programs.
• Completes sales and revenue related key reporting.
• Contributes to the development of After-Market business in the region.
• May act as a point of contact to customers in commercial matters and influences collaboration within the organization to secure customer support.

KPI’s: Revenue target, Market Share, SoW, CCL status Improvement.

Sales Skills:

• Probes customers in order to fully understand their needs and problems.
• Suggests solutions, products and services that fit customers’ requirements.
• Leverages industry trends to position Siemens Healthineers solutions
• Sells Siemens Healthcare products and solutions to all key stakeholders within targeted accounts.
• Successfully launches new products and services.
• Work in a team, and individually without supervision
• Must be competent in interpersonal skills and be able to deal with strong characters.
• Must be exceptionally well organised, possess analytical and financial acumen as well as be able to manage contracts and their expirations.
• You must have a good acumen for admin but must primarily be sales driven.
• You must be deadline driven.

Healthcare Industry Knowledge:

• Has deep knowledge of the healthcare market, developments and trends.
• Knows the business of healthcare ownership, structure, reimbursement, regulations, capital markets,
• Operating margins, key legislation, products, technology, etc.
• Foresees how developments and trends could impact the healthcare industry, customers, and Siemens Healthineers Business environment. 

Account Management Skills:

• Research and compiles information on targeted accounts
• Efficiently prospects and qualifies new customers and business opportunities, sets objectives and prepares on-going account strategies and plans to achieve sales targets.
• Creates overall account-level and call-level plans to drive sales activities - using proven planning concepts.
• Is skilled at creating interest and setting sales appointments.
• Establishes rapport and cultivates relationships with key players in assigned accounts.
• Serves as a trusted advisor across assigned accounts C-Level.
• Accurately assesses probability of closure.
• Analyses of sales losses and defines corrective actions.
• Maintains complete and accurate account documentation in company-supported sales and CRM tools.
• Maintains total involvement during the sales cycle, bringing in additional resources as needed.
• Ensures the highest level of customer satisfaction in every engagement, helping facilitate long-term, repeatable business.
• Good organizational skills
• Participate at professional meetings and exhibitions.
• Provide reports and or information, as and when required by management.
• To sell the Siemens Healthcare Products, services and solutions to prepare a commercially and technically clear contracts of sale and to assist in the execution of orders.
• To support and expedite commercial functions such as collection of official purchase orders finance approvals and payments etc
• To co-ordinate, follow up, monitor the provision of products, services and solutions and ensure appropriate product support, training and after sales service.
• To abide by the internal processes of Siemens Healthcare and to ensure timely and efficient preparation of quotations and tenders as well as delivery of products, services and solutions
• To hand over and brief the customer with regards to the operation and use of the products or systems installed
• To maintain contact with the existing customers in respect to ascertain the quality and excellence of products, services and solutions supplied.
• To support and expedite commercial functions such as cash collection of overdue and or problem accounts
• To establish and execute a business plan (based on set objectives and targets) and forecast of expected orders for the assigned territory

Product Knowledge:

• Describes the major product offerings, specifications/technical features, primary applications, and service options for all Siemens Healthcare products.
• Has knowledge of the InVivo Healthcare market and DI, AT, Product Portfolio

Clinical Knowledge (If applicable):

• Understands customers’ clinical workflows.
• Competitor Knowledge: Understanding of competitor offerings in basic.
• Good understanding of In-Vivo equipment with a focus on Cathlabs and Advanced Therapies.
• The applicant must come from an environment dealing with InVivo instruments, and have a minimum of 5 years proven track record in healthcare marketing and sales

Your qualifications and experience:

• Minimum of National Diploma in Health Sciences or relevant such as B.Tech, Radiography ,Clinical Engineering or Biomed

Additional Requirements:

• A valid South African driver’s license and own car is required.
• Extensive travel within Gauteng, Mpumalanga and Northwest Region  
• Intermediate Microsoft office skills is required.