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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
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Purpose
As a Senior SAP HR Consultant, you will be responsible for providing expert guidance and support in the analysis, design, implementation, and maintenance of SAP HR solutions. You will collaborate with stakeholders to gather business requirements and translate them into effective SAP HR configurations, ensuring alignment with best practices and business objectives.
Key Responsibilities
- Lead end-to-end SAP HR implementation projects, including blueprinting, design, testing, and post-go-live support.
- Configure and customize SAP HR modules to meet business requirements, including Personnel Administration (PA), Organizational Management (OM), Time Management (TM), Payroll, Benefits, and Talent Management.
- Collaborate with business stakeholders to understand HR processes and recommend process improvements leveraging SAP HR capabilities.
- Conduct workshops and training sessions to educate users on SAP HR functionality and best practices.
- Provide ongoing support and maintenance for SAP HR systems, resolving issues and troubleshooting technical problems.
- Stay updated with the latest SAP HR trends and advancements, ensuring the organization's HR systems are optimized and aligned with industry standards.
- Work closely with cross-functional teams and external partners to integrate SAP HR with other systems and applications.
- Assist in the development of project plans, timelines, and deliverables, ensuring successful project execution.
Minimum Experience
- At least 5 years of experience working as an SAP HR Consultant, with a focus on end[1]to-end implementation and support projects.
- Proven track record of successfully delivering multiple SAP HR projects, including full lifecycle implementations and upgrades.
- Experience with SAP HR integration with other systems.
- Strong analytical and problem-solving skills, with the ability to identify innovative solutions to complex HR challenges.
- Excellent communication and interpersonal skills, capable of collaborating effectively with diverse teams and stakeholders.
- Being able to understand and debug ABAP code would be beneficial.
Minimum Qualifications
- Bachelor's degree or higher in Human Resources, Information Technology, Computer Science, or a related field.
- SAP HR certification or equivalent expertise.
- Knowledge of SAP SuccessFactors is an advantage.
- Understanding of HR processes and best practices within diverse industries.
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Purpose
- Effectively deliver learning experiences to enable individual, team and business performance through knowledge and skills transfer within the insurance environment as well as coaching interventions.
Minimum Qualifications and Experience
Qualifications
- Relevant Tertiary Qualification(FETC)[NQF Level 04] In Human Resources or Similar Environment.
- RE5 Qualification
- Experience
- 2 - 3 years' experience in a similar environment
- Relevant Tertiary Qualification
- Financial Industry Experience
- Knowledge of the sales cycle
- FAIS compliance Knowledge (Advantageous)
- Knowledge of skills development
- Knowledge of adult learning principles and methodologies
- OD-ETDP (Occupationally Directed Education Training Development Practice) will be an advantage.
Additional Requirements
- Ability to Travel Between Gauteng, The Free State and The Northern Cape.
Key Responsibilities
- Deliver learning events, interventions and programs aligned to business and learning needs.
- Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to keep up date with any changes on the subject matter.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
- Gather evaluation and feedback on learning intervention and compile relevant reports.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Competencies
- Behavioural background
- Communication skills
- Relationship Building
- Presentation skills
- Facilitation skills
- Creativity
- Change Management
- Collaboration and Teamwork
- Technical skills
- Client Centric
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About the role
To plan, manage and monitor the implementation of Agency Branch Management activities and FAIS roles (Supervision, Key Individual, Mentorship, Coaching and Development) in order to deliver on approved operational plans in an effective and efficient manner.
Minimum Experience
- 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level
FAIS Requirements
- RE1
- RE5
- CFP (Advantageous)
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management
Key Responsibilities
- FAIS roles Supervision
- Key Individual Activities
- Mentorship
- Coaching and Development
- Recruitment
Technical Competencies
- Legal Compliance (Sales) (Intermediate)
- Risk Awareness (Intermediate)
- Sales life cycle management (Proficient)
- Conflict Resolution (Intermediate)
- Efficiency improvement (Intermediate)
- Functional Policies and Procedures (Intermediate)
- Operations Management (Proficient)
- Product and/or Service Knowledge (Intermediate)
- Sales management (Proficient)
- Budgeting and Expenditure Control (Intermediate)
Behavioural Competencies
- Persuading and Influencing (Intermediate)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Strategic Insight and Capability (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Judgment and decision making (Intermediate)
- Communicating with Impact (Intermediate)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Intermediate)
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Purpose
To provide specialist advice and support relating to corporate sales & distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
- 3 - 5 years experience in a similar environment
FAIS Requirements
RE5
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management
Key Responsibilities
- Achieve sales targets per channel requirements
- Ensure optimal set up of sales support for region
- Ensure integration of systems, processes and functions that support the region to execute the regional strategy
- Ensuring accurate reporting in order for the business to track progress of Sales
- Quality of new business submission and first time acceptance
- External and internal relationship building
Process
- Adhere to identified best practices in providing advice and support from a specialist perspective.
- Conduct research to identify ideal target markets for product launches and sales, ensuring that new products are relevant and viable.
- Ensure business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
- Become intimately familiar with the org. brand message and target audience in order to facilitate messages appropriately and successfully.
- Make recommendations to existing products based on market needs, product performance and competitor analysis to increase sales volume and profitability.
- Assist in conducting research to obtain market intelligence to inform the development of new products and associated client services.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the org. customer base.
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Technical Competencies
- Continuous Process Improvement (Intermediate)
- Legal Compliance (Sales) (Intermediate)
- Sales life cycle management (Intermediate)
- Research and Information Gathering (Basic)
- Reporting and Interpretation (Basic)
- Functional Policies and Procedures (Intermediate)
- Sales management (Intermediate)
- Customer Advice (Technical) (Basic)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Professional/Technical learning (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
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Purpose
To implement a comprehensive Information Technology security program with the Information Technology lines of business to protect their applications and supporting infrastructure from both internal and external threats, manage threats and incidents when these materialise, ensure compliance with regulatory requirements regarding Information Technology security, ensure the appropriate use of assets and educate employees about their Information Technology security responsibilities.
Key Responsibilities
- Develop and maintain relationships with key stakeholders to further embed the partnership that exists between IT Security, IT and the business.
- Research and maintain knowledge of the IT threat landscape, security trends, regulatory requirements, new technologies and best practices in order to provide sensible and pragmatic security advice to stakeholders.
- Develop a security assessment schedule across the respective lines of business / business units. Conduct reviews of applications, systems, underlying infrastructure and related processes as per the schedule.
- Establish, maintain and improve logical access management practices for all users (Generic, User, Service and Privileged) by the application of appropriate manual and/or automated processes – in order to provide assurance that the right people have the right level of access to Liberty’s information.
- Implement and validate all aspects of the access management lifecycle, as prescribed by the appropriate policies and standards.
Additional Key Responsibilities
- Develop an awareness and training plan for the line of business that is fit for purpose, aligned with strategy and considers a range of risk data points e.g. audit findings, risk and control self-assessments, IT Security risk assessments, emerging threats and risks, and incidents.
- Create awareness to the IT Executives and broader IT community on the back of new threat and risk intelligence. Proactively create awareness on recurring risk themes.
- Participate in the development of new and the annual review of existing IT Security Policies, Standards and Guidelines by providing input to enhance the quality and completeness of these documents.
- Communicate the requirements for compliance to the IT Security Policies, Standards and Guidelines to the relevant parties within IT.
Minimum Experience
Minimum Qualifications
- Degree in Management practices.
- Compulsory - CISSP (Certified Information Systems Security Professional).
- Mandatory - ISACA CISM (Certified Information Security Manager).
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Purpose
To deliver payroll services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Process
- Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Accurately administer day-to-day remuneration and compensation transactions, ensuring the effective implementation of related processes.
- Collate audit working papers to ensure that the required data and information for audit/s has been obtained.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Preparation of statutory returns, UIF, PAYE and Workmen's Compensations etc. to the relevant government entities.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
Learning and Growth
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
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Purpose
- To provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of programs.
Minimum Experience
- 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences
Additional Minimum Qualifications
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Understand the interdependence and integration of different systems and related processes to apply practically in an area of work.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Gather specification and related information in order to inform the architectural design of IT systems.
- Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
- Research and examine current systems and consult users to obtain information to inform possible improvements.
- Write software and develop documentation and related operating manuals to increase the utility value of systems.
- Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
- Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
- Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
- Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
Customer
- Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.
Learning and Growth
Governance
- Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Competencies
Liberty Values
Technical Competencies
- Design Software (Proficient)
- IT Systems (Proficient)
- Knowledge of IT Governance and Business (Proficient)
- IT Knowledge (Proficient)
- Automated Unit Testing (Proficient)
- Research and Information Gathering (Intermediate)
- Reporting and Interpretation (Intermediate)
- Customer Advice (Technical) (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Intermediate)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Communicating with Impact (Intermediate)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Intermediate)
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Purpose
- To provide callers with a first time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services
Additional Minimum Qualifications
Outputs
Process
- Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Respond promptly to call centre calls in a professional manner, ensuring an excellent and accurate client service in enhancing organisation reputation.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
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About the role
- To define stories and prioritize the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
Minimum Qualifications and Experience
- Bachelor's Degree or Equivalent
- Scaled Agile Framework (Leading SAFe, SAFe Product Owner/Product Manager (POPM)
- Entry level BA certification
- 2-3 years experience in a similar environment
Key Responsibilities
- Collect information and associated documentation required to effectively process transactions.
- Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Plan for, administer and process project management related tasks and activities effectively and efficiently in alignment with performance objectives.
- Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Collect information for project tracking and status reporting according to defined project reporting standards.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Plan for task execution and adjust priorities against an established plan.
- Manage and monitor the implementation of the Agile capability activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
- Proactively identify problems, apply known solutions and escalate more difficult problems, and continuously recommending improvements.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Technical Competencies
- Continuous Process Improvement (Basic)
- Communication skills (Fundamental) (Basic)
- Project administration skills (Basic)
- Project process and procedures (Basic)
- Research and Information Gathering (Basic)
- Decision Making and Problem Solving (Basic)
- Business Acumen (Basic)
- Programme And Project Management (Basic)
- Written Communication (Basic)
- Application of digital technologies (Basic)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Judgment and decision making (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
Method of Application
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