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Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening.
Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion.
At Leroy Merlin, we beli...
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Purpose of the role
Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department.
Main Responsibilities
- Lead and support a team of sales consultants.
- Be a player in the development of collective performance.
- Share information and facilitate communication within the team.
- Develop the team to meet strategic business objectives.
- Manage daily sales and customer relations.
- Build and implement the Business Action Plan of the department.
- Introduce efficiency, improvement measures for an optimal return and stakeholder value.
- Ensure the day-to-day management of the department is to respect the customer promise.
- Coordinate and contribute to the sales activities in store.
- Ensure quality customer relationship (internal and external).
- Develop and update own skills and knowledge.
- Assume leadership role on behalf of the HOD when the HOD is not available.
- Participate in teamwork to ensure quality service and productivity of the store.
- Ensuring optimal staff is available for delivering excellent customer service to all customers.
- Ensuring all stock is priced and displayed correctly.
- Training and developing of staff members.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
- Grade 12 or NQF 4 equivalent.
- Relevant tertiary qualification will be an added advantage.
- Previous retail experience at a junior management level.
- Excellent interpersonal skills.
- A team builder and a team player.
- Excellent customer service
- Self-confident, hardworking and leads by example.
- Customer-centric.
- Sense of responsibility.
- Analytical.
- Assertive and challenge status quo.
go to method of application »
Purpose of the role
To contribute to customer satisfaction by providing with flexibility, speed and security, goods for the internal and external customers. You will be working in receiving, replenishment, store warehouse or collection point.
Main responsibilities:
- Receive goods from suppliers, DC… and control quantities / quality
- Dispatch goods between the different areas (receiving, warehouse, store, collection point)
- Store the goods inside racks in security
- Pick product to prepare customer orders
- Assure the cleaning and safety of your area
- Respect all safety rules and procedures concerning people and property
- Alert his/her manager regarding the dysfunction
- Serve customers at collection point by helping them to load their products.
- Serve your internal customer by offering a high level of customer relationship
- Develop your own competencies and skills by using the company tools and training
- Share your knowledge and expertise with your colleague
- with an exemplary attitude, develop team spirit.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
- Grade 12 or NQF 4 equivalent
- Proven experience as supply chain clerk
- Self-confident, hardworking and lives by example
- Excellent communication skills
- Excellent interpersonal relations
- Professional, empathetic and friendly
- Attention to detail
- Excellent interpersonal relations
- A team player
- Excellent customer service
- Retail Experience will be an advantage
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Curious and assumes initiative
- Proficiency in English
- Ability to multi-task
go to method of application »
Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Description
LEROY MERLIN’s objective is to develop the market of home improvement by bringing innovation and affordable choices to our customers. LEROY MERLIN is driven to help customers improve their homes and to live a better life.
The Head of Department will be required to:
- Lead and support a team of logistics staff
- Develop (recruitment, training, evaluation) the team to meet strategic business objectives
- Manage and improve all flow (inbound, internal, outbound) in terms of cost, efficiency, and reliability
- Manage the stock levels (quality, value, turnover, availability)
- Direct, optimize and coordinate the full order cycle
- Advise and advice the team in terms of logistic aspects
- Manage the store stocktake to make sure that products are available for the customers
- Manage all the health and safety elements around supply chain
- As a member of the management committee, co-create and decide on the strategy implementation
- Participate in cross-disciplinary projects with fellow colleagues
- Develop appropriate risk management strategies
- Develop customer service improvement strategies
- Get involved in drafting and changing policy to align with changing market conditions
Requirements
- Bachelor's degree in Logistics or equivalent
- B-Tech / Degree in Logistics Management or Supply Chain Management or equivalent
- MINIMUM 5 years logistics management experience in the retail or FMCG sector.
- Extensive freight logistics management experience (road, sea and air)
- Extensive experience in managing bulk cargo and shipping containers
- Solid experience in logistics document management (e.g. import, export, waybills, financial instruments, etc.)
- Excellent interpersonal relations
- A team builder and a team player
- Excellent customer service
go to method of application »
Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Purpose of the Role
Consult with the customer with the purpose of understanding their needs.
Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer.
Ensure high levels of customer satisfaction through excellent sales service.
Key Responsibility
- Apply appropriate sales process to build customer relationships and meet sales target
- Ensure high level of customer satisfaction through excellent sales service
- Engage customers to understand their needs and guide them in their choice
- Provide appropriate solutions through products and services
- Identify new business opportunities through understanding market trends
- Follow up on sales leads
- Liaise with Department Manager and merchandisers on products that are preferred by customers
- Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
- Participate in the department commercial action plan
- Assist a customer on total project, before, during, and after sales.
- Propose a personalized solution, including products and different services (delivery, installation, etc…).
- Autonomous
- Assist with the sales process by maintaining a fully stocked store
Requirements
Requirements
- Grade 12 or NQF 4 equivalent
- Proven experience as a sales consultant (hardware advantageous)
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Problem solving skills
- Understanding of pricing methodologies
- Exceptional customer services
- Proficiency in English
- Curious and assumes initiative
- Relationship management
- Hardworking and lives by example
- Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
- Ability to use different channels to realize sales (emails, WhatsApp, phone…)
- Ability to multi-task
go to method of application »
Purpose of the role
- To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.
Main responsibilities
- Contribute to the success of the company through excellent customer service
- Act as a host/hostess to customers who visit the business premises
- Provide information about the products and services of the business through various channels
- Resolve customer queries
- Advise customers on the various processes in the business
- Ensure that customers are satisfied
- Manage the cash desk, assist with orders, exchanges and refunds
- Manage the business’s loyalty program
- Manage goods returned and liaise with the relevant departments
- Provide cash back on returned goods
- Record all transactions
- Ensure minimal customer complaints
- Ensure the speed and reliability of service to customers
- Ensure compliance with till policies and procedures
- Ensure compliance with all internal control procedures
- Delivery high level of the various services of the store: welcome point, loyalty card, etc.
- Ensure exceptional relationship with our customers
- Ensure efficiency in the department to minimise customer waiting time
- Ensure all processes enhance the quality of service offered to customers
Requirements
The successful candidate should have the following skills, experience and attributes:
- Excellent communication skills
- Grade 12 / equivalent
- Excellent interpersonal relations
- Professional, empathetic and friendly
- Previous retail merchandising experience
- Attention to detail
- Excellent interpersonal relations
- A team player
- Excellent customer service
- Self-confident, hardworking and lives by example
- Retail Experience will be an advantage
- Customer Service experience will be an added advantage
- Passion to serve
- Friendly, helpful, confident and engaging personality
- Genuine liking to working with people
- Exceptional customer services
- Curious and assumes initiative
- Proficiency in English
- Ability to multi-task
Method of Application
Use the link(s) below to apply on company website.
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