Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 7, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At DotActiv we provide leading category management software and services to retailers and suppliers across the world. With over 1000 happy users in over 7 countries, we are a trusted name in the Retail and Category Management Industry. Specialties Category Management, Shelf and Floor Space Planning, Business Intelligence, Retail Software, Business Managem...
    Read more about this company

     

    Training Specialist

    As a Training Specialist at DotActiv, you will play an integral role in the knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people and at the right time and in the right format. You will also play a key role in shaping the “learning organisation” culture of DotActiv.

    Purpose

    • Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.
    • External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.
    • Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out consume content which is available, think critically about it and challenge/ stress test our core theory and principles.  

    Platforms & Format

    • The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv’s staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to “champion” are summarised below:
    • Academy.dotactiv.com - this is an online community with learning at it’s core. It includes self-service courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.
    • Powerbase.dotactiv.com - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.
    • Insiderbase.dotactiv.com - this is an internally focussed knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.
    • Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as google meets, skype, zoom or similar.

    Specific Duties

    • It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:
    • Align training focus areas with the company strategy.

    • Identify gaps in our training courses.

    • Develop engaging training content (written, video, tests etc).

    • Analyse engagement data and plan content additional/ updated content accordingly.

    • Maintain and control DotActiv Academy and Insiderbase user database.

    • Maintain and update DotActiv Academy, Powerbase and Insiderbase.

    • Manage and maintain personal development plans for all staff.

    • Track, manage and encourage external user learning.

    • Conduct live one-on-one training via video conferencing when needed.

    • Support the IT team by communicating updated or new features through informative content.

    • Support the Operations team by understanding training roadblocks and providing solutions accordingly.

    • Facilitate new staff onboarding.

    Requirements

    • Passion for sharing knowledge and helping others succeed with online learning models.

    • A relevant degree: Postgraduate commerce degree/ Masters in Education/ Masters in consumer sciences/Other relevant degrees*

    • Excellent verbal and written communication skills.

    Remuneration

    • We are looking to pay a starting monthly salary of R15 000 to R26 000 for this role (Grading: D1 Q1/Q2).

    • Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).

    • Qualifications and experience will determine the final starting salary.

    • The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and positive track record.

    Method of Application

    Interested and qualified? Go to DotActiv on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at DotActiv Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail