Transactional Banker: RRB at Nedbank

Job Purpose

To provide transactional business solutions to meet client needs and increase sales so that the banks financial objectives are met.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure that solutions are implemented effectively; within service level agreements; by communicating with internal support areas and external clients; identifying problems and escalating to the relevant lstakeholders.
• Ensure solutions provided comply with bank business requirements by managing client expectations and ensuring efficiency (quality and cost) of solutions provided.
• Manage risk and meet all compliance requirements by following all bank processes and legal requirements; identifying risks and taking action.
• Contribute to solution implementation by communicating with stakeholders; identifying challenges and recommending solutions.
• Identify improvements for products/solutions and processes by providing feedback to relevant internal stakeholders and partners.
• Meet client's business needs by understanding the client and their business and providing information about solutions to them and other internal stakeholders.
• Build relationships with external clients by conducting physical visits to understand client's needs and business; and by providing efficient onboarding and after sales service.
• Build relationships with internal client service teams by sharing knowledge and providing product training/upskilling and by reporting weekly on client interactions.
• Ensure that solutions are provided and problems are resolved by monitoring implementation and following up on feedback.
• Meet the needs of existing client base and increase Nedbank's market share through acquisition; cross-selling and up-selling.
• Identify business opportunities and acquire new business through partnering with Business managers; Nedbank's internal stakeholders and networking with relevant industries.
• Retain existing business by partnering with internal customer services teams to ensure that client needs and expectations are managed and met.
• Improve results by creating awareness of new products to customer service teams and by identifying opportunities for achieving and improving results.
• Achieve financial targets by monitoring monthly contributions; identifying gaps and taking action.
• Implement projects within time and budget by monitoring implementation; identifying variances and taking action.
• Maintain client pipeline by regularly updating and managing the database.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Relevant NQF Level 5 qualification form Institute of Bankers or Level 5 Diploma or Degree in sales and marketing or commerce or business management.

Minimum Experience Level

• Must have 5 years' experience in a banking environment, in a client facing role

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Nedbank culture
• Cluster Specific Operational Knowledge
• Sales Strategies

Behavioural Competencies

• Applied Learning
• Work Standards
• Leveraging a Winning Sales Strategy
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Sustaining Customer Satisfaction