Transactional Specialist at Liberty Group South Africa

Purpose

• To provide expert advice and support in the execution of various financial and insurance transactions. This role involves ensuring the smooth and accurate processing of transactions in accordance with predefined objectives and Standard Operating Procedures (SOPs). The specialist will act as a key resource for transaction-related queries and will contribute to maintaining high standards of operational efficiency and compliance.

Key Responsibilities

Transaction Execution

• Execute and oversee financial and insurance transactions in adherence to established SOPs.
• Ensure timely and accurate processing of transactions to meet organizational objectives.

Specialist Advice

• Provide expert advice and support on transaction-related matters to internal stakeholders.
• Resolve complex transaction issues and queries in a professional and efficient manner.

Compliance and Standards

• Ensure all transactions are processed in compliance with regulatory requirements and company policies.
• Monitor and maintain transaction accuracy, identifying and addressing discrepancies promptly.

Process Improvement

• Contribute to the development and refinement of SOPs and transaction processes.
• Identify opportunities for process improvements and implement enhancements to increase efficiency.

Reporting and Documentation

• Maintain accurate records of transaction activities and produce regular reports as required.
• Document and track transaction-related issues, providing detailed summaries and resolutions.

Training and Support

• Provide training and support to team members on transaction processes and best practices.
• Assist in onboarding new staff with a focus on transaction execution and adherence to SOPs.

Customer Service

• Address and resolve customer inquiries and complaints related to transactions in a professional manner.
• Ensure a high level of customer satisfaction by providing timely and effective solutions.

Technical Competencies

• SAP
• Financial Acumen
• Query Resolution
• Client Servicing
• Evaluating Risk Management Effectiveness
• Promote Good Governance, Risk & Control
• Process Governance

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Bachelor’s Degree and Advanced Diplomas in Finance, Business Administration, or a related field.

Process

• Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring.
• Collate and gather information to identify business issues and opportunities to improve current operations.
• Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.
• Accurately reconcile financial transaction records to supporting documentation in order to enable the verification of the validity of transactions.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.