Open Jobs at Liberty Group South Africa

Purpose

• To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed SOP's.

Minimum Experience

• 0 - 1 year experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences

Additional Minimum Qualifications

• Actuarial Science Graduate

Outputs

Process

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
• Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Completes actuarial tasks that are relatively granular with detailed output requirements defined
• Performs data checking and validation work
• Applies analytical tools and techniques, including model building, to solve actuarial problems
• Adheres to spreadsheet standards and maintains audit trails.
• Builds a basic understanding of general actuarial insurance knowledge, e.g. statutory reserving and capital requirements, IFRS reporting, product pricing etc.
• Builds a basic understanding of company specific knowledge, e.g. product knowledge, company structure, business rules, policies, processes etc.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Adheres to Actuarial Guidance Notes and any other applicable regulations.

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Purpose

• To provide specialist legal advice and support through the provision of sound legal services, with a primary focus on the identification and assessment of all regulatory measures, current and upcoming, impacting on the Insurance and Asset Management Business Unit of Standard Bank Group.

Qualification and Experience

• An admitted attorney or advocate
• Completed LLB
• 5 or more years’ experience in Financial Services (preferably in insurance)
• An in-depth knowledge detailed understanding of the insurance and financial service sector
• An in-depth knowledge and understanding of inter alia the Financial Sector Regulation Act, Insurance Act and Standards, Long-term Insurance Act, Financial Advisory and Intermediary Services Act, Pension Funds Act, Financial Markets Act, Collective Investment Scheme Act, Conduct of Financial Institutions Bill.
• Involvement with the implementation of regulatory changes within the financial service sector such as Amendments to the Policyholder Protection Rules, Retail Distribution Review, Protection of Personal Information Act, FICA Act etc
• Participation in Industry Bodies

Key Responsibilities

• Keep abreast of new legislation and regulatory changes, advise business stakeholders of potential impact that such changes would have on the business and manage IAM's collated response to the regulator or industry bodies.
• Understanding and applying relevant legal requirements from new and emerging regulation in the provision of proactive and holistic advice and training, through collaboration with different business areas to provide staff with knowledge and awareness of relevant laws, regulations and standards.
• Liaison between Regulatory and Industry Bodies and applicable areas in IAM.
• General Regulatory support to the business areas within IAM, including participation as the SME (subject matter expert) on Regulatory Projects.
• Deliver exceptional legal service that exceeds customers’ expectations through proactive, innovative and appropriate legal solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including external attorneys, industry bodies and regulators and act as ambassador of the organisational brand.
• Contribute to a TCF service excellence culture, which builds positive relationships and provides opportunity for feedback and exceptional service.

Skills

• An in-depth understanding of all major legislation in the financial services sector.
• Proactively keeps up to date with pending/emerging regulatory developments in the financial services sector.
• A deep and specialist knowledge and insight of pending/emerging regulatory developments in the financial services sector.
• Ability to integrate this understanding and knowledge into a complex and detailed impact analyses.
• Ability to draw on a wide range of relevant sources and to add value to interpretations, advice and impact analysis.
• Ability to contribute to changes and improvements to legislation and regulation.
• Ability to identify, interpret and communicate the impact or risk of regulatory development.
• Ability to apply this knowledge and understanding when giving deep specialist advice to the business.

Interpersonal Skills

• An understanding of the consulting process as it relates to partnering with our business areas to diagnose their needs, developing a realistic response, planning and implementing an intervention and evaluating results in a manner that yields the desired outcome.
• Developing and maintaining ongoing working relationships, networks and partnerships, requiring personal interaction and mutual support to help achieve business goals.
• Effectively meet the business areas needs, understanding and exceeding their expectations and requirements using the relevant technical skills, business acumen and optimal resources.
• Applying effective verbal, nonverbal and written communication methods to achieve desired results. Presents ideas effectively to individuals and groups.
• Understands team dynamics and uses flexible interpersonal style to contribute to the effective functioning of teams and facilitate the completion of team goals.

Interpersonal Competencies

• Confident and assertive with an understanding of themselves and the impact they have on others.
• Continuously learns and improves through applying an open and proactive approach to work.
• Builds credibility and trust through being honest, ethical and fair.
• Shows pride and a love for the work that they perform.
• Willingness and support for learning and development opportunities in the advocacy and regulatory discipline and area of expertise.        
• Both big picture strategic thinking and attention to detail required.
• Analytical thinking.

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Purpose

• To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
• Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
• Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
• Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
• Manage branch operations.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

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Purpose

• To provide expert advice and support in the execution of various financial and insurance transactions. This role involves ensuring the smooth and accurate processing of transactions in accordance with predefined objectives and Standard Operating Procedures (SOPs). The specialist will act as a key resource for transaction-related queries and will contribute to maintaining high standards of operational efficiency and compliance.

Key Responsibilities

Transaction Execution

• Execute and oversee financial and insurance transactions in adherence to established SOPs.
• Ensure timely and accurate processing of transactions to meet organizational objectives.

Specialist Advice

• Provide expert advice and support on transaction-related matters to internal stakeholders.
• Resolve complex transaction issues and queries in a professional and efficient manner.

Compliance and Standards

• Ensure all transactions are processed in compliance with regulatory requirements and company policies.
• Monitor and maintain transaction accuracy, identifying and addressing discrepancies promptly.

Process Improvement

• Contribute to the development and refinement of SOPs and transaction processes.
• Identify opportunities for process improvements and implement enhancements to increase efficiency.

Reporting and Documentation

• Maintain accurate records of transaction activities and produce regular reports as required.
• Document and track transaction-related issues, providing detailed summaries and resolutions.

Training and Support

• Provide training and support to team members on transaction processes and best practices.
• Assist in onboarding new staff with a focus on transaction execution and adherence to SOPs.

Customer Service

• Address and resolve customer inquiries and complaints related to transactions in a professional manner.
• Ensure a high level of customer satisfaction by providing timely and effective solutions.

Technical Competencies

• SAP
• Financial Acumen
• Query Resolution
• Client Servicing
• Evaluating Risk Management Effectiveness
• Promote Good Governance, Risk & Control
• Process Governance

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Bachelor’s Degree and Advanced Diplomas in Finance, Business Administration, or a related field.

Process

• Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring.
• Collate and gather information to identify business issues and opportunities to improve current operations.
• Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.
• Accurately reconcile financial transaction records to supporting documentation in order to enable the verification of the validity of transactions.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.