TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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In this leadership role, you will oversee and strengthen the long-term partnership between TTEC and its transportation service providers. You will manage and develop a team of coordinators, collaborating closely with internal stakeholders to ensure seamless operations.
Your focus will be on driving operational efficiency, improving service delivery standards, and identifying sustainable cost-optimization opportunities, all while maintaining a high-quality employee transport experience.
You will form part of a greater team and report to the Facilities Manager within the Facilities Department.
You’ll report to Senior Manager, Real Estate and Facilities.You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.
During a Typical Day, You’ll
Oversee daily transport operations to ensure safe, efficient, and reliable service delivery
Manage scheduling, routing, and vehicle utilization
Monitor service performance and implement corrective actions where required
Lead and develop transport coordinators
Set performance objectives and provide ongoing coaching
Manage relationships with transport service providers as well deliverables against SLA
Conduct regular vendor performance reviews and compliance audits
Ensure compliance with local transport laws and labour regulations
Manage transport budgets
Identify cost-saving opportunities without compromising service quality
Oversee incident investigations and implement preventative measures
Provide regular reporting on KPIs and service performance
Analyse transport data and trends and report on it
Drive initiatives to enhance employee experience and operational efficiency
What You Bring to the Role
Diploma or Degree in transport management or logistics
7+ years of experience in transportation or logistics
At least 2–3 years in a supervisory or management role
Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
Strong analytical and problem-solving skills to develop solutions based on data driven information.
Highly adaptable to a fast-paced environment with ability to make quick well-informed decisions
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