Job Opportunities at TTEC

What you’ll be Doing:

• The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
• You will form part of a greater team and report to the Transport Manager within the Facilities Department.

During a Typical Day you will:

• Coordinating shift-based transport operations
• Route planning and vehicle utilization
• Manage real-time operational changes (absenteeism, overtime, peak volumes)
• Maintain on-time pick-up and drop-off performance
• Adjust routes dynamically based on headcount fluctuations
• Support ramp-ups, new campaigns, and seasonal demand increases
• Cost control - monitor cost per seat, route optimization, and vehicle utilization 
• Reviewing and validating trip sheets
• Reviewing and validating vendor invoices
• Data reporting using transport management system
• Handling escalations and incident investigation
• Address employee complaints and incident reports promptly
• Ensure vehicle compliance, driver vetting, and safety standards
• Ensure safe, secure, and reliable transport for all employees
• Maintain proper documentation and record keeping

Education | Experience 

• Grade 12 qualification
• Certification in transport or logistics (advantageous)
• 3+ years’ experience in transport 
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Solid inbound and outbound transport operations experience
• Strong geographical, logistical, and transport knowledge across Cape Town
• Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools

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What You’ll be Doing

• In this leadership role, you will oversee and strengthen the long-term partnership between TTEC and its transportation service providers. You will manage and develop a team of coordinators, collaborating closely with internal stakeholders to ensure seamless operations.
• Your focus will be on driving operational efficiency, improving service delivery standards, and identifying sustainable cost-optimization opportunities, all while maintaining a high-quality employee transport experience.
• You will form part of a greater team and report to the Facilities Manager within the Facilities Department.
• You’ll report to Senior Manager, Real Estate and Facilities.You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through facilities management.

During a Typical Day, You’ll

• Oversee daily transport operations to ensure safe, efficient, and reliable service delivery
• Manage scheduling, routing, and vehicle utilization
• Monitor service performance and implement corrective actions where required
• Lead and develop transport coordinators
• Set performance objectives and provide ongoing coaching
• Manage relationships with transport service providers as well deliverables against SLA
• Conduct regular vendor performance reviews and compliance audits
• Ensure compliance with local transport laws and labour regulations
• Manage transport budgets
• Identify cost-saving opportunities without compromising service quality
• Oversee incident investigations and implement preventative measures
• Provide regular reporting on KPIs and service performance
• Analyse transport data and trends and report on it
• Drive initiatives to enhance employee experience and operational efficiency

What You Bring to the Role

• Diploma or Degree in transport management or logistics 
• 7+ years of experience in transportation or logistics
• At least 2–3 years in a supervisory or management role
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Strong analytical and problem-solving skills to develop solutions based on data driven information.
• Highly adaptable to a fast-paced environment with ability to make quick well-informed decisions

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What you’ll be Doing:

• You will ensure a safe, attractive and functional physical environment for all employees. Supporting the department vision to create an exceptional workplace. You will develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure.
• You will report to the Senior Facilities Site Manager and be part of the wider regional facilities team.In this role you will work on site from Monday to Friday 9am – 6pm (although some flexibility may be needed).

During a Typical Day you will:

• Proactively manage complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
• Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
• Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.
• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
• Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
• Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.
• Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.
• Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.
• Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.
• Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date.
• Maintains the database of the facilities fixed assets and it’s ranking.
• Based on geographic location could be the point of contact from the Facilities perspective for:

Education | Experience

• Associates degree in a Facilities related field and or a vocational/technical diploma with significant experience in a supervisory role in facilities. Experience in electrical, lighting, budget planning, plumbing and HVAC is a plus.
• BPO or contact center experience or similar office based FM experience
• Strong communication and stakeholder engagement skills
• The activities are not limited to the list, rather is just a guide.