Jobs Available at Rentokil Initial South Africa

Requirements

A vacancy has arisen for 1 x Contact Center Agent UK

• Rentokil Initial is a FTSE 100 Group with a small company feel. We are not your typical Call Centre - we want our staff enjoy working here and you will find our people to be honest, approachable and outwardly friendly.
• You will be a key member of the contact centre team, responsible for ensuring our agents provide world-class levels of service. 
• You will be responsible for evaluating agent performance, conducting regular coaching sessions, and identifying training needs across our bookings team. You will be the ultimate champion for agent success, providing the feedback, tools, and strategic support needed to help our team confidently resolve customer queries and hit their performance targets at the first point of call.

Do you have what it takes? If you want to be considered for this role you will need:

KEY WORK OUTPUTS and ACCOUNTABILITY

• Using our inhouse systems to record all customer enquiries
• Inbound and Outbound communication from potential new customers ( Booking surveys from all methods of contact. (Calls, emails, web chats etc) 
• Working with the customer and operations to book in best date/time for property surveys
• Explaining the survey process, the benefits of using our business and taking payments for the survey fees at time of booking.
• Working towards agreed individual and team targets that result in bonuses for strong performance
• Providing excellent service, going above and beyond customer’s expectations on every single call
• Communicating effectively with customers, the field and other departments in order to resolve queries.

SKILLS and COMPETENCIES

• Ideally will have experience working in a fast paced call centre or customer service environment
• Minimum 3 year´s sales/customer service/lead generating/appointment setting experience where upselling is a KPI
• Minimum 1 year experience analyzing performance trends, conducting targeted coaching sessions, and
• supporting leadership in reaching department targets.
• Experience in moving underperforming agents up to meeting standard KPIs using various coaching methods
• Strong communication skills both oral and written
• Consistent achiever who is motivated to achieve targets
• Experience of dealing with people over the telephone
• Good Listening skills
• Computer literate with a good typing speed and someone who is comfortable using multiple systems
• Confidence in taking the lead in conversations, guiding warm prospects naturally into scheduling a survey
• Ability to work from home, this includes a dedicated workspace with suitable internet connection

QUALIFICATIONS & EXPERIENCE

• Grade 12
• 2-3 years of  Contact Center senior experience

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KEY WORK OUTPUTS & ACCOUNTABILITIES:

Maintaining and Updating Inventory Records

• Keep accurate and up-to-date records of all inventory transactions and movements.
• Update inventory databases with new stock arrivals including Import and Local stock, stock movements.
• Tracking & recording physical stock transfers, issue-outs and distribution stock according to forecasts.
• Highlighting and record-keeping on received stock variances.

Counting Materials, Equipment, Merchandise, or Supplies in Stock

• Conduct regular physical inventory counts and ensure that physical stock levels match system records on Business Central.
• Perform spot checks and full inventory counts as scheduled.
• Analysing stock count variances if any, and conducting recounts.
• Reconciling stock variances with inter-branch teams to resolve inter-branch stock variances and processing transfers where necessary.

Reporting Discrepancies Between Physical Counts and Computer Records

• Investigate and report any discrepancies between physical counts and inventory records on Business Central.
• Work with relevant branches to resolve discrepancies and adjust records as needed.

Distributing or Stocking Merchandise

• Manage the distribution of merchandise to various branches or locations as required.
• Ensure that stock is appropriately stocked, arranged, and stored according to best practices (5S Methodology).
• Picking and packing of outgoing stock shipments.
• Liaising with transport companies to make shipping arrangements to branches.
• Following up with transport companies on delivery status.
• Sending delivery updates and tracking information to the branches.

Receiving and Inventorying Stock

• Receive incoming shipments, verify the accuracy of order quantities, and inspect goods for damage.
• Update inventory records to reflect new stock and ensure all products are properly logged Business Central.

Liaising with Branches on Stock Requirements

• Communicate with branch managers to understand and manage their stock requirements.
• Liaise with branch administrators, supervisors and inventory controllers on stock requirements.
• Coordinate with branches to ensure timely delivery of merchandise and resolve any stock-related issues.
• Fielding sales team’s stock requests and making sure that they send stock requests through their respective branches.

Upkeep of Stock Forecasting and Planning

• Join and give insights into regional forecasting meetings and ExCo forecasting meetings.
• Isolating forecast stock in line with approved forecasts.
• Monitor inventory levels and forecast future stock needs based on historical data and sales trends.
• Develop and implement inventory plans to ensure that stock levels meet demand without overstocking.

Ad-hoc Tasks as Assigned

• Operate a Forklift as and when required at the SSC.
• Assist Initial and Pest Control branches with offloading incoming stock by forklift.
• Perform other inventory-related tasks and support the team as requested by the supervisor or manager.
• Assist in the development and implementation of inventory control policies and procedures.

Requirements

SKILLS and COMPETENCIES

• Strong attention to detail and accuracy in record-keeping.
• Good planning and organizational skills.
• Ability to prepare correct and effective reports.
• Auditing skills & ability to work effectively with various departments and branches.
• Good interpersonal skills and communication skills at all levels.
• Strong customer service skills.
• Ability to develop and implement standard operating procedures.
• Ability to work in a dynamic environment with little supervision.
• Computer literate in Microsoft Office Suite (Word, Excel, Outlook).
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.

QUALIFICATIONS & EXPERIENCE:

• Minimum of a National Diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Permit to operate a Forklift.