Transport Coordinator at TTEC

What you’ll be Doing:

• The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
• You will form part of a greater team and report to the Transport Manager within the Facilities Department.

During a Typical Day you will:

• Coordinating shift-based transport operations
• Route planning and vehicle utilization
• Manage real-time operational changes (absenteeism, overtime, peak volumes)
• Maintain on-time pick-up and drop-off performance
• Adjust routes dynamically based on headcount fluctuations
• Support ramp-ups, new campaigns, and seasonal demand increases
• Cost control - monitor cost per seat, route optimization, and vehicle utilization 
• Reviewing and validating trip sheets
• Reviewing and validating vendor invoices
• Data reporting using transport management system
• Handling escalations and incident investigation
• Address employee complaints and incident reports promptly
• Ensure vehicle compliance, driver vetting, and safety standards
• Ensure safe, secure, and reliable transport for all employees
• Maintain proper documentation and record keeping

Education | Experience 

• Grade 12 qualification
• Certification in transport or logistics (advantageous)
• 3+ years’ experience in transport 
• Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
• Solid inbound and outbound transport operations experience
• Strong geographical, logistical, and transport knowledge across Cape Town
• Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools