Travel Account Manager - Remote at GVI

WHAT YOU BRING TO THE TEAM

• Tech-Savvy, Resourceful & Proactive: You’re comfortable navigating digital tools and software, and you use them to work smarter - not just faster. You’re confident exploring features, learning as you go, and finding your way around before asking for help - because you see technology as a tool to help you succeed, not a hurdle to avoid.
• Communication: Exceptional written and spoken English, with highly effective communication skills.
• Relationship Builder: You love people and thrive on engaging and connecting with others.
• Detail-Oriented: You have an obsessive attention to detail, and complete your work with accuracy and efficiency.
• Problem Solver: You’re calm under pressure, great at anticipating the needs of clients, and you’re good at anticipating challenges before they become problems. 
• Organised & Self-Motivated: Able to juggle multiple leads/accounts independently with consistent excellence.

Bonus points for:

• Experience in relationship/account management, with a proven track record of customer satisfaction and retention.
• Experience on Salesforce (not essential) 
• Experience working with North America and EMEA markets.
• Background in the educational travel industry or as a travel consultant.
• International travel experience.

WHAT'S IN IT FOR YOU

• Basic salary of R25 000 - R35,000 ZAR per month (depending on experience)
• Commission (earn more by making an impact)
• Generous leave policy 
• Opportunities for growth within a global organisation
• Flexible, collaborative, and fun culture
• Regular connection with our leadership team and CEO
• Access to in-house wellbeing support

WHAT YOU’LL BE DOING

• Champion and Lead Client Satisfaction: Become obsessed with the client experience, anticipating challenges and owning solutions to ensure every trip detail exceeds expectations.
• Cultivate Lasting Relationships: Build strong rapport to establish loyalty and ensure participants consider World of Difference a trusted partner.
• Masterful Project Coordination: Oversee the entire group travel process from contract to delivery, coordinating seamlessly with internal operations, sales, and business development teams.
• Bridge Communications: Act as the vital link between our participants and internal departments, ensuring clear understanding of requirements and deliverables.
• Proactive Problem Solving: Anticipate client needs and address potential challenges proactively, maintaining high levels of satisfaction.
• Support Growth & Impact: Collaborate with sales and business development through offering tailored solutions and supporting new business meetings where required.
• Manage Pre-Departure Support: Assist travellers with documentation collection, payment chasing, expectation management, and host engaging webinars.