Tribe Manager Support at Absa Group Limited (Absa)

Job Summary

Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to:

• Communications
• Ideation & Design thinking
• Event Management
• People & Change Management
• Resource & Delivery Management
• Reporting & Analytics
• Financial Process Coordination

Job Description

Accountability:

Strategy & Business Planning Support

• Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
• Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes upport the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
• Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
• Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communication

• Develop & implement an integrated communications plan for the business area
• Work in collaboration with various functional leads to design & draft multiple communications (multimedia campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
• Lead the activation of all communication processes across the estate
• Evaluate and continuously improve the impact of communications processes across the estate
• Ensure strong communications & change management alignment across the estate
• Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management

• Consolidate project deliverables and interdependencies across tribes
• Identify release & delivery risks across tribes
• Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
• Coordinate appropriate delivery & release communications across tribes and squads where required
• Manage & track the integrated resource plan across identified tribes & squad.
• Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
• Manage & update resource management systems across identified tribes and squads
• In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management

• Coordinate large scale change programs across the estate
• Act as change coach & mentor across the business areas (small, medium & large scale)
• Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
• In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
• Support all the people value chain processes including but not limited to: Resourcing, development, Performance, Talent
• Support includes but is not limited to: Coordination of various people process inputs by tribe leaders,scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking).

Financial, Risk & Governance Process Coordination

• Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
• Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
• Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
• Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics

• Act as the custodian for all reporting & analytics tools across tribes and squad
• Develop & standardize appropriate reporting & analytics tools for multiple stakeholder groups
• Coordinate and complete all reporting (monthly, quarterly, annually)
• Leverage reporting to drive insights and strategic action across the business.

Design Thinking & Ideation

• Evaluate existing organization wide business processes for continuous improvement and suggest changes (e.g. automation opportunities etc.)
• Lead the process engineering efforts across the business area (policies, practices)
• Design design thinking & ideation workshops, incubators and accelerators on behalf of the business leaders
• Lead and facilitate design thinking and ideation processes across the estate
• Stay ahead of design thinking practices as well as business specific knowledge to enable relevant and outcomes based design thinking outputs

Education and experience required

• B-degree in Commerce, Business Administration, Finance, Banking or Risk
• Exposure to strategy setting approache
• Five (5) years’ experience in the Financial Services industry
• Three (3-5) years’ experience in client relationship management
• Preferred / Advantage Three (3) years’ experience in dealing with complex and multiple stakeholder groups
• Experience in working with & within an Agile team / teams including a
• Agile certification
• Design thinking certification
• Experience in process improvement / enhancement
• Proven track record in reporting, dashboarding & analytics including tools for a large functional area
• Proven track record in coaching, mentoring & managing people related processes
• Expertise in working within a technology organization with clear understanding of roles and functions across technology
• Some experience in Systems Design & Development.
• Expertise in Risk Management, Governance, Compliance & Business Continuity Management & Disaster Recovery.

Competencies: (Maximum of 8 competencies)

• Generating Ideas
• Taking Action
• Making Decisions
• Managing Task
• Examining Information
• Establishing Rapport
• Embracing Change
• Pursuing Goals

Education

• Bachelor's Degree: Information Technology

Closing Date: 9th, April 2022