Triton Express: Customer Service - Cross Border at Plennegy Group

RESPONSIBILTIES:

• Sorting waybills and invoices 
• Matching paperwork to goods 
• Following up and collecting missing invoices or documents 
• Withholding paperwork when cargo is not on the floor
• Framing import/export entries on JET Logistics and Asycuda World 
• Capturing correct tariff codes, CPC codes, values, weights, and quantities 
• Ensuring speedy but accurate processing
• Quality control of invoices, permits, SADC certificates, and clearing instructions 
• Retention and tracking of temporary import documents 
• Ensuring adherence to Customs Control Act and Incoterms
• Ensuring cargo is physically present before clearing 
• Holding and flagging cargo with SARS or documentation queries 
• Comparing vehicle loads against customs manifests
• Communicating missing documents or delays 
• Notifying relevant parties of queries or held cargo 
• Handling customer queries and complaints
• Ensuring no outstanding entries on EDI systems 
• Printing and submitting customs documents (SAD500, SAD505, SAD507, EDI notifications) 
• Capturing, scanning, and filing documentation
• Assisting supervisor/manager with additional tasks 
• Supporting team during high workload periods 
• Maintaining organised workspace and documentation

Requirements

REQUIREMENTS:

• Grade 12 (minimum)
• Relevant qualification in Logistics, Supply Chain Management, or Customs Clearing (advantageous) 
• Minimum of 3 years’ experience in customs clearing or cross-border logistics 
• Computer operations.
• Account reconciliations.
• Basic people handling skills.
• Commercial arithmetic calculation.