Triton SCS: Network Administrator at Plennegy Group

RESPONSIBILITIES:

Core IT Support & Infrastructure 

• Provide first- and second-line IT support to users (hardware, software, and network-related issues)
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, permissions, and access (Active Directory, Microsoft 365, email)
• Perform routine system checks, updates, patching, and basic server administration
• Assist with network troubleshooting (LAN, WAN, Wi-Fi, VPN)
• Maintain IT asset register and documentation
• Support backups, restores, and basic disaster recovery tasks
• Escalate complex issues to senior IT staff or vendors when required

Systems & Applications

• Support standard business applications (Microsoft Office, email, browsers, line-of-business software)
• Assist with monitoring and basic administration of internal systems
• Learn and support Triton’s WMS and WCS platforms under guidance
• Assist with user training and system onboarding related to WMS/WCS
• Support IT-related aspects of warehouse operations (terminals, scanners, label printers)

Security & Compliance

• Follow IT security policies and best practices
• Assist with endpoint security, antivirus, and access control
• Help identify and report security incidents or risks

Experience & Qualifications

• 1–3 years experience in an IT support or IT administrator role
• Relevant IT qualification (Diploma, Degree, or equivalent experience)
• IT certifications (Microsoft, CompTIA, etc.) are advantageous but not mandatory

Minimum Requirements

• Own reliable transport
• Willingness and ability to work shifts
• Shift pattern: Two (2) weeks day shift and Two (2) weeks night shift on a rotational basis
• Able to work in an operational warehouse environment