Tubatse Chrome Club Supervisor (Steelpoort) at Samancor Chrome

Purpose of the Job

• To oversee the daily operations of the golf club’s restaurant, functions/events, and golf course service areas, ensuring high standards of customer service, operational efficiency, staff supervision, and financial control in alignment with South African hospitality and labour standards.

Job Responsibilities

Safety, Health, Environment, Quality:

• Participate in Risk Assessments based on external and internal influences
• Adhere to Behavioural Expectations
• Participate in formal SHEQ Audits (where applicable)
• Participate in Significant Incident Investigations

Customers:

• Ensure Customer Satisfaction

Chrome Club Functions and Restaurant Duties:

• Arrange functions/meetings/training sessions and conferences
• Attend to guests
• Do front of house duties at the restaurant/bar
• Maintain bookings register
• Maintain/implement control systems
• Manage personnel
• Work shifts and weekends
• Receive and check supplier deliveries
• Establish standard for customer service and personnel performance
• Maintain club assets
• Produce management report as required
• Implementation and maintenance of SOP’s
• Conduct employee of the month interviews
• Co-ordinate kitchen activities
• Management of stock

Chrome Club Assistance:

• Make deliveries when required
• Assist in front office when required

Requirements

Minimum Qualifications and Experience:

• Grade 12
• Diploma/ Degree or any Formal Catering Industry qualification will be an advantage
• 3 Years’ restaurant and or club or Hotel managerial and function coordination experience in the catering industry
• Microsoft Office essential
• Code B Driver’s license

Competencies Required:

• Compile management reports
• Safety Awareness
• Initiative
• Managing Work
• Results Orientation
• Customer Focus
• Operational Problem Solving & Decision Making
• Work Standards
• Interpersonal Relationships
• Communication
• Adaptability
• Contributing to Team Success

Selection Procedure:

• Panel interviews
• Psychometric Assessments