UK Fraud Operations Team Leader at Investec

Description

• The Team Lead for UK Fraud Operations will lead a motivated team dedicated to delivering a high-quality service that ensures an out of the ordinary client experience. The role emphasizes the automation of processes to minimize manual errors and rapidly address any identified gaps to mitigate risks effectively. This position requires an experienced fraud individual, with a robust background in banking fraud, particularly in card and non-card fraud risk within the UK.
• The incumbent will oversee functions including fraud detection, investigations, recoveries, and card disputes, ensuring compliance with laws, regulations, and internal policies. The leader will participate in the Performance Development Review (PDR) processes and actively motivate staff to maintain a positive working environment and high morale aligned with the Investec culture.
• As part of a highly talented global fraud team, this individual will engage regularly with UK counterparts and UK private banking operations, providing insights and reports on fraud risks, attempts, recoveries, and net losses at Investec Bank forums.
• This role offers a unique opportunity for a fraud and risk expert to broaden their expertise across the diverse businesses within the UK Bank.

Key Responsibilities

Manage team and individual performance

• Development of talent and management of performance
• Maintain and conduct regular performance reviews with team
• Conduct regular 1-1s with team to include discussions on personal development
• Manage headcount to within agreed budget

Strategy and Planning

• Understand and ensure team objectives are aligned to the UK Specialist Bank strategy.
• Develop and own the strategy for the team as part of the Wider UK Services team
• Build strong working relationships with key stakeholders.
• Develop and maintain knowledge of relevant industry and regulatory matters
• Detailed knowledge of team's processes and procedures
• Maintain a strong understanding of the team's processes and procedures to assist team with complex queries and represent the team in forums.
• Act of the point of reference for all matters relating to the team, owning, and driving resolution while keeping appropriate stakeholders informed
• Drive continuous process improvement

Risk management and Control

• Collaborate with Operational Risk to ensure all processes have appropriate controls and minimize risk with the team's processes
• Report breaches and process failures managing remediation to ensure gaps are effectively closed and controls implemented
• Reporting & MI
• Develop and maintain reporting that is clear and concise
• Ensure all risk events are recorded and reported within agreed timelines

Qualifications, Experience and Skills

• Relevant bachelor's degree.
• Minimum of 5-7 years of experience in Fraud or operations within banking or financial services.
• Strong analytical and problem-solving skills
• Excellent networking abilities and stakeholder management skills in a matrix environment.
• Strong communication skills, attention to detail, and the ability to manage multiple priorities under pressure.