Underwriter-2 at FNB South Africa

Job Description

• To perform assessment on complex life insurance applications based on medical, occupation, avocation, travel and financial information, ensuring adherence to underwriting guidelines.

Are you someone who can:

• Conduct tele interviews or tele-underwriting.
• Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
• Ensure placement of cases according to reinsurance treaty and internal guidelines.
• Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
• Ensure resolution of underwriting enquiries and high priority cases.
• Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
• Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
• Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.
• Ensure adherence to organizational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks to the company are mitigated, identified, and escalated where necessary.
• Maintain a broad product knowledge to respond to customer queries effectively and accurately.
• Stay abreast on industry regulations, trends and best practices in underwriting.
• Approve and countersign cases above the acceptance limits of the underwriter.
• Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
• Actively anticipate and identify opportunities for improvements to our processes and procedures.
• Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
• Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.
• Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.

​​​​​​​You will be an ideal candidate if you have:

• Grade 12- NQF Level 4
• Relevant undergraduate degree
• Fit and Proper requirements for long term Insurance
• 5 Plus years of proven experience as an Underwriter in the life insurance industry
• A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk
• Knowledge of insurance products, regulations and underwriting guidelines and current practices
• Experience in working with underwriting systems and tools
• Be competent in interpretation of doctor’s reports, medical results and risks link to abnormalities of these
• Assessment of medical, financial and occupational underwriting risk of an organization
• Proven experience as an underwriter in life insurance industry

End Date: November 4, 2025