Underwriter: Life (Centurion) at Land Bank Careers

Key Performance Areas

1. Underwriting and Administration

• Evaluate and assess credit life and whole of life insurance proposals.
• Determine required premium level based on experience and manual rates plan design, services, and competitive information in accordance with organisational guidelines.
• Demonstrate a high degree of knowledge regarding underwriting quantitative and qualitative tools and communicate the outcomes clearly to Sales and Claims functions.
• Research all problems and risk related issues by using initiative in problem solving that involves management in decision making as necessary.
• Responsible for monitoring profitability as measured by loss ratio improvement. 
• Complete assessment of claim trends and services.
• Negotiate all subsequent appeals with Sales regarding premium levels and policy plan provisions and involve appropriate people in decision making and negotiating as necessary.
• Review all customer and Sales requests for policy and plan changes. 
• Determine contract and pricing changes necessary according to underwriting guidelines and use independent judgment. 
• Review, benchmark and update policy cover, policy wording, general terms and conditions.
• Continuous improvement to ensure effective service
• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency

2. Maintenance of policies in the operating system

• Receive the information to be captured and analyse to determine the nature of the capturing required
• Capture the information accurately on the system
• Process debit order collections.
• Ensure that all Sasria rates are embedded in the system.
• Submit captured information for approval where necessary

3. Quality Assurance

• Determine the quality requirements applicable to the work environment
• Ensure that all work conforms to the quality requirements in terms of delivery
• Initiate corrective actions where required to maintain quality standards
• Ensure that all policies and procedures are maintained to enable compliance measurement.
• Continuously monitor existing products to identify gaps and the ongoing appropriateness of the original product design and structure, presenting results to stakeholders

Preferred Minimum Education and Experience

• Commercial Business Degree
• 5-8 years Life insurance underwriting experience
• 5-8 years Insurance operating system experience

Critical Competencies

• Underwriting and administration
• Maintenance of policies in an operating system
• Quality Assurance
• Good underwriting principles

Additional Requirements

• Extended hours as and when required.