Underwriter _Pretoria at Hollard Insurance

Role Objectives:

• To underwrite in line with our underwriting guidelines and mandates.  Meeting the required daily, weekly and monthly processing targets set. Ensuring backlog control is achieved by ensuring that backlogs meet the required timelines.  Ensuring broker satisfaction through adherence to the service level agreement set within the underwriting framework. Provide First Call Resolution. Enhance Broker Satisfaction and contribute to savings and profitability through effective underwriting of policies. Resolving credit control queries within the service level agreement.

Key Responsibilities:

• Adherence to underwriting guidelines and mandates, processes and standard operating procedures
• Achieving Underwriting daily, weekly and monthly targets set, along with tracking individual performance related to productivity & turnaround times expectations
• Ensuring that individual backlogs are controlled within the required timeline, and providing action plans when timelines are exceeded. Taking accountability for managing individual backlogs is a must.
• Ensuring strict adherence to service level agreements and turnaround times.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio etc.
• Provide quotations on existing policies as required by brokers within the service level agreement.
• Processing cases on line of business systems for New business, renewals, mid-term adjustments, cancellations and reinstatement across Commercial, agriculture, Hospitality, Sectional titles and personal lines product offerings.
• Ensuring accurate record-keeping on all cases on workflow systems
• Requesting surveys within survey parameters
• Escalate queries or deviations from standard operating procedures and processes to the line manager where required.
• Attending to referrals and requesting reinsurance placements from the regional technical underwriting team within the required process.
• Attending to credit control queries received and ensuring that policies match broker schedules to avoid credit control discrepancies.
• Ensure that post-renewal schedules are obtained on renewals, and process a month before the renewal date to ensure renewal growth on monthly results.
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)

Required Knowledge and Experience    
Required Knowledge, Experience and Skills:

• Commercial, Agriculture, Hospitality and Sectional Underwriting knowledge and experience minimum of 5 years of Underwriting experience.
• Experience in administering and processing New business, renewals, mid-term adjustments, reinstatements and cancellations.
• Experience in resolving credit control queries related to Underwriting processing.
• Knowledge of Insurance lines of business systems.
• Knowledge and understanding of broker 3rd party system schedules
• Compulsory understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• Understanding of insurance principles, knowledge and understanding of governance and compliance requirements related to Underwriting.
• Experience in managing individual backlogs with high-volume underwriting cases.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• RE

Deadline:15th November,2025