Latest Jobs at Hollard Insurance

Role Objectives:

• To underwrite in line with our underwriting guidelines and mandates.  Meeting the required daily, weekly and monthly processing targets set. Ensuring backlog control is achieved by ensuring that backlogs meet the required timelines.  Ensuring broker satisfaction through adherence to the service level agreement set within the underwriting framework. Provide First Call Resolution. Enhance Broker Satisfaction and contribute to savings and profitability through effective underwriting of policies. Resolving credit control queries within the service level agreement.

Key Responsibilities:

• Adherence to underwriting guidelines and mandates, processes and standard operating procedures
• Achieving Underwriting daily, weekly and monthly targets set, along with tracking individual performance related to productivity & turnaround times expectations
• Ensuring that individual backlogs are controlled within the required timeline, and providing action plans when timelines are exceeded. Taking accountability for managing individual backlogs is a must.
• Ensuring strict adherence to service level agreements and turnaround times.
• Strictly act within the agreed mandate in terms of discount, treaty limits, loss ratio etc.
• Provide quotations on existing policies as required by brokers within the service level agreement.
• Processing cases on line of business systems for New business, renewals, mid-term adjustments, cancellations and reinstatement across Commercial, agriculture, Hospitality, Sectional titles and personal lines product offerings.
• Ensuring accurate record-keeping on all cases on workflow systems
• Requesting surveys within survey parameters
• Escalate queries or deviations from standard operating procedures and processes to the line manager where required.
• Attending to referrals and requesting reinsurance placements from the regional technical underwriting team within the required process.
• Attending to credit control queries received and ensuring that policies match broker schedules to avoid credit control discrepancies.
• Ensure that post-renewal schedules are obtained on renewals, and process a month before the renewal date to ensure renewal growth on monthly results.
• Take ownership of queries and provide feedback to brokers, management, internal and external stakeholders timeously
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)

Required Knowledge and Experience    
Required Knowledge, Experience and Skills:

• Commercial, Agriculture, Hospitality and Sectional Underwriting knowledge and experience minimum of 5 years of Underwriting experience.
• Experience in administering and processing New business, renewals, mid-term adjustments, reinstatements and cancellations.
• Experience in resolving credit control queries related to Underwriting processing.
• Knowledge of Insurance lines of business systems.
• Knowledge and understanding of broker 3rd party system schedules
• Compulsory understanding of Underwriting guidelines and mandates, processes and standard operating procedures.
• Understanding of insurance principles, knowledge and understanding of governance and compliance requirements related to Underwriting.
• Experience in managing individual backlogs with high-volume underwriting cases.

Educational Requirements    

• Matric
• NQF 5 Insurance Qualification
• RE

Deadline:15th November,2025

go to method of application »

Job Purpose 

• To provide high level confidential support to the Chief Risk Underwriting Officer and Chief Operating Officer by providing a full secretarial and administrative service.  Ensuring that effective planning and administrative systems are in place and maintained efficiently and effectively. 

Key Responsibilities:

• To act as a first point of contact dealing with correspondence and phone calls  
• To proactively manage and coordinate the diary of the CRUO and COO by prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.  
• Plan and organise travel and accommodation when required  
• Maintain effective filling and data storage including emails and retrieval systems ensuring the needs of the executive’s are met.  
• To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Executive’s.  
• To provide support for Board meetings by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points.  
• To service meetings of the Senior Management Team by drafting and collating papers and reports, preparing manageable agendas, taking minutes and following up on actions points. 
• To service meetings of the Senior Management Team by drafting and collating papers and reports, preparing manageable agendas, taking minutes and following up on actions points.  
• To plan and manage key organisational events such as; AGM, Staff and Volunteer conference, Strategy days, Staff briefings and others as required.  
• Develop skills and undertake responsibilities as appropriate which will fulfil the purpose of the role and support the success of Insure.  
• Ensure that work is carried out in accordance with Hollard’ Purpose, policies and procedures.  
• Participate and contribute to organisational/team meetings as required.  
• Provide reports for senior management as required.  
• Undertake any other appropriate duties as required to support the  Executive’s to enable them to fulfil their role.  
• Carry out all the duties with complete discretion and a high regard for confidentiality.  
• Any other duties relevant to the needs of the organisation and as directed 

Required Knowledge and Experience    

• Minimum of 5 years secretarial experience at an executive level  
• Experience of providing high-level administrative support in a senior role  
• Ability to convey information to people clearly and simply  
• Ability to forward plan and manage a complex and busy diary  
• Excellent, administrative skills including the ability to identify administrative needs and develop and maintain appropriate systems to meet them  
• Experience of managing and planning projects, conferences and events  
• Ability to take accurate minutes, including being able to interpret and sum up complex discussions concisely  
• Ability to draft routine correspondence and reports  
• Ability to maintain accuracy and attention to detail  
• Good negotiation skills  
• Excellent interpersonal and communication skills including diplomacy  
• Excellent time management skills with the ability to manage multiple priorities and deadlines 
• Excellent knowledge of Microsoft Office 
• The ability to work effectively with colleagues at all levels.  
• Confident and determined with the ability to work on own initiative and as a team member when required  
• Ability to prioritise, meet deadlines and manage the conflicting demands of a busy workload  
• Ability to work flexibly and occasionally out with office hours  

Knowledge 

• Computer literate - PC literacy essential (MS Teams, Word, Excel, and PowerPoint), Zoom 
• Sound PA knowledge 

Skills 

• Customer service orientation 
• Effective self-management 
• Stake holder management – very important 
• Excellent interpersonal communication skills
• Good time management / project management  
• Demonstrate common sense, self-motivation, and discipline 

Personal attributes 

• Accuracy and attention to detail 
• Deadline/Delivery driven 
• Initiative and proactivity  
• Team player 
• Self-managed 
• Integrity 
• Assertiveness 

Educational Requirements    

• Matric 
• Relevant secretarial qualification 

Deadline:14th November,2025

go to method of application »

Job Purpose:

• The Learning Consultant partners with business leaders to design and deliver learning strategies that drive organisational capability, performance, and engagement. This role ensures alignment between learning initiatives and business priorities, leveraging data-driven insights and innovative solutions to build future-ready talent.

Key Responsibilities

Learning Strategy & Design

• Collaborate with the Group Learning Manager to translate business priorities into learning strategies.
• Conduct needs analysis to identify skills gaps and future capability requirements.
• Design and implement blended learning programs (digital, classroom, experiential) that support organizational goals and learning maturity at Hollard.

Stakeholder Engagement

• Partner with business units and HR teams to ensure learning initiatives are relevant and impactful.
• Act as a trusted advisor on learning trends, technologies, and best practices.

Program Development & Delivery

• Develop high-quality learning content and frameworks in collaboration with subject matter experts and facilitate training when required.
• Oversee vendor relationships and manage external learning providers

Measurement & Evaluation

• Innovation & Continuous Improvement

Required Knowledge and Experience    

• 5+ years in learning and development, with at least 2 years in a strategic or consulting capacity.
• Strong understanding of adult learning principles, digital learning technologies, instructional design theory and implementation as well as e-learning platforms
• Proven experience to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Proven ability to manage complex projects and influence senior stakeholders.
• Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997), NQF Act and Skills Development Act

Skills

• Conceptual thinking and business acumen.
• Excellent communication and facilitation skills.
• Data-driven decision-making and analytical capability.
• Ability to work collaboratively in a matrix environment.
• Communication (written and verbal)
• Computer Literacy (MS Office)
• Planning and organising
• Advanced: Excel & Word

Personality Traits

• Self-starter, Reliable, Integrous
• Results orientation and conscientious
• Agile Learner that cope in a fast paced environment
• Attention to accuracy and detail
• Natural Collaborator and Integrator
• Organising and planning with ability to prioritise and multitask

Educational Requirements    

• Honours bachelor’s degree in human resources, Education, Psychology, or related field (Master’s preferred).

Deadline:16th November,2025