Universal Banker E at FNB South Africa

Role Purpose

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Responsibilities

•  Connect with our customers by living up to our brand promise of how can we help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Conduct themselves in an ethical manner at all times
•  Adhere to the TCF (Treating Customer fairly) principles in all that you do
•  Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Qualifications and Experience

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
• Years of Experience: 1-2 years related experience
• Person must not be an unrehabilitated insolvent