User Researcher - quantitative & qualitative at Yoco

This position requires someone who is deeply curious about people, able to connect the dots between what customers do, say and think, a team player, and a skilled communicator. They have a toolbox of research methodologies at their disposal but are particularly skilled in the application of these insights to the product development cycle.

• At least 2 years of user research experience in a startup, corporate or agency environment, within the innovation or product development space. Our ideal user researcher has substantial qualitative and quantitative research experience, but particularly excels in one.
• 3 Year Bachelor’s degree from a recognised University in the fields of business, design, social sciences or data analytics.
• Experienced in ethnographic interview techniques, meeting people where they are, and understanding the value of in-context research to product development and product strategy.
• A deep understanding of quantitative research methods, from surveys to A/B testing and experimentation to gather deep insights into user behaviour.
• Able to intuitively select the right methodology and adapt it to answer the research question on hand - developing the approach over time and bringing in innovative and smarter ways of conducting research.
• Strong ability to synthesise data gathered from primary research and identify themes, trends and patterns. Able to turn this into models and frameworks to bring new knowledge into the business.
• Naturally able to collaborate with internal stakeholders leveraging strong communication, written documentation, and facilitation skills.
• Able to effectively engage with a diverse range of research participants, adapting your approach to be inclusive and accessible.
• A basic understanding of UX and product design principles and how insights are used by these disciplines.
• Able to work remotely with flexibility to frequently travel when this is once again possible.

Bonus points/nice to have:

• Experience in FinTech or SME services environment.
• CX or UX design training or experience, in the digital or physical world.
• Fluent in additional South African languages.
• Formal qualitative research education (eg. Anthropology) or quantitative research education.

THE YOCO FORMULA - HOW WE CREATE VALUE

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow

• Stay Connected
• Make Space to Explore
• Keep it Simple
• Master your Craft

Leadership Principles - How we show up, engage & treat each other

• Get to know each other personally
• Say what you think and challenge me directly
• Be courageous and focus forward
• Don’t let ego get in the way