Job Opportunities at Momentum

Role Purpose

To enhance user satisfaction with a product by improving the usability, accessibility and pleasure provided in the interaction with the product for Metropolitan’s clients.

Requirements

• Degree in Digital Design or equivalent
• Qualification in UX or Design Thinking
• At least 5 years’ experience in a design environment
• 2-3 years’ experience in UX and journey mapping
• Proficient in MS Office Packages (MS Outlook, MS Word, MS PowerPoint)
• Experience in the following will be an advantage:
• Wireframing tools
• Prototyping software

Duties & Responsibilities

• Apply structured thinking to lead, inform, design and test client experience journey maps
• Lead concept development and testing to identify new opportunities
• Develop in-depth understanding of target segments by identifying trends, opportunities, threats and environmental influences to spot opportunities for innovation and solutions
• Design solutions that lead to market growth
• Analyse client experience and sales volumes to enhance solutions
• Keep ideas relevant and aligned with current methodologies/technologies
• Collaborate with all stakeholders and work with multi-disciplinary teams to deliver an extraordinary user experience by understanding the user testing results and incorporating client insights into digital designs
• Ensure a consistent and correct brand application and ensure alignment across media and platform
• Lead workshop sessions and kick-off sessions to obtain requirements and get buy in to move projects forward.
• Present developed creative, wire frames, designs, and concepts to stakeholders at all levels of the business
• Use your exceptional creative skills and ability to think out the box to produce the design assets that is required to deliver the digital client experience
• Direct the digital creative development and production process with pedantic attention to user centered design detail
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments.
• Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies

• Proficient interpersonal and communication skills (verbal and written)
• Influencing and persuasion skills
• Business Acumen
• Client and Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivate and Inspire
• Collaborative and inclusive
• Self-Aware