UX Researcher at Discovery Limited

What you’ll do:

• Research Planning and Recruitment
• Collaborate with product, designers and stakeholders to understand research needs.
• Develop well-crafted research plans with clear research objectives.
• Write research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.

Data Collection

Moderate one-on-one usability sessions.

• Help develop and implement quantitative surveys.
• Conduct stakeholder, client and user interviews.
• Recommend and apply other research methods as needed.

Data Analysis

• Extract insights about user behaviors.
• Translate user insights into actionable recommendations for the product team.

Presentation of Insights

•    Present design research findings to the larger team in a clear and organized fashion.
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.

Strategy

• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.
• Help advance our UX maturity and contribute to our research repository.

Skills needed for success in this role:

• 3+ years conducting user research for digital products with demonstrated business impact on the products you worked on
• Passion for defining and solving problems
• Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
• Deep knowledge of an array of user research methodologies
• Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
• Adherence to KPI metric-driven goals and exhibit KPI metric-oriented thinking
• Ability to expand on measurable outcomes
• Ability to plan design experiments – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
• Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
• Experience managing communications with clients and stakeholders
• Experience facilitating workshops with cross functional teams
• Experience integrating user research into product designs and design practices
• Excellent communication skills, including written, verbal, and presentation
• Strong project management skills, including the ability to execute several projects concurrently
• Experience with remote testing tools