UX Writer at Nedbank

Requisition Details: UX Writer (105727)

Cluster

Nedbank Retail & Business Banking Digital 

Location

Nedbank 135 Rivonia Campus - Sandton 

Job Purpose

We are looking for a UX Writer to craft clear and engaging copy that guides users through digital experiences. In this role you will be enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business. We look forward to reviewing your application! W

Job Responsibilities

• Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos 
• Drive vision for product language and content across customer journeys 
• Identify and articulate problematic moments in user flows with the goal of raising the CX bar 
• Define and document standards, patterns, principles and processes to establish a unified approach to communications 
• Drive alignment on style, voice and tone across channels 
• Collaborating with multi-discipline practitioners and project stakeholders 
• Presenting work to stakeholders and managing good relationships with them 
• Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent 
• Influence and adapt to stakeholder feedback 

Minimum Experience Level

• 1- 3 years in Digital Copywriting

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 
• Degree or Diploma in English, Copywriting, Communications or Journalism 

Preferred Qualification

• Certification in UX Writing, Content Strategy, UX or Design

Type of Exposure

• Experience in collaborating with multi-discipline practitioners and project stakeholders 
• Experience in presenting work to stakeholders and managing good relationships with them 
• Portfolio of work in digital or UX writing that demonstrates content that simplifies and beautifies the overall user experience, and long form writing samples 
• Experience working within rapid, iterative design and agile development processes 

Technical / Professional Knowledge

• Jira 
• Content management systems 
• Writing experience across a variety of style, formats and platforms 
• Clear understanding of design thinking principles 
• Verbal and written communication 
• MS Programmes 
• Sketch 
• InVision