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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
We are looking for a UX Writer to craft clear and engaging copy that guides users through digital experiences. In this role you will be enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business. We look forward to reviewing your application!
Job Responsibilities
Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
Drive vision for product language and content across customer journeys
Identify and articulate problematic moments in user flows with the goal of raising the CX bar
Define and document standards, patterns, principles and processes to establish a unified approach to communications
Drive alignment on style, voice and tone across channels
Collaborating with multi-discipline practitioners and project stakeholders
Presenting work to stakeholders and managing good relationships with them
Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
Influence and adapt to stakeholder feedback
Essential Qualification
Matric / Grade 12 / National Senior Certificate
Degree or Diploma in English, Copywriting, Communications or Journalism
Preferred Certifications
Certification in UX Writing, Content Strategy, UX or Design
Minimum Experience Level
1- 3 years in Digital Copywriting
Type of Exposure
Experience in collaborating with multi-discipline practitioners and project stakeholders
Experience in presenting work to stakeholders and managing good relationships with them
Portfolio of work in digital or UX writing that demonstrates content that simplifies and beautifies the overall user experience, and long form writing samples
Experience working within rapid, iterative design and agile development processes
Technical / Professional Knowledge
Jira
Content management systems
Writing experience across a variety of style, formats and platforms
Clear understanding of design thinking principles
Verbal and written communication
MS Programmes
Sketch
InVision
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