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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
We are looking for a UX Writer to craft clear and engaging copy that guides users through digital experiences. In this role you will be enabling and enticing users to achieve their goals and tasks with ease in line with the strategy of the business. We look forward to reviewing your application!
Job Responsibilities
Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos
Drive vision for product language and content across customer journeys
Identify and articulate problematic moments in user flows with the goal of raising the CX bar
Define and document standards, patterns, principles and processes to establish a unified approach to communications
Drive alignment on style, voice and tone across channels
Collaborating with multi-discipline practitioners and project stakeholders
Presenting work to stakeholders and managing good relationships with them
Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent
Influence and adapt to stakeholder feedback
Essential Qualification
Matric / Grade 12 / National Senior Certificate
Degree or Diploma in English, Copywriting, Communications or Journalism
Preferred Certifications
Certification in UX Writing, Content Strategy, UX or Design
Minimum Experience Level
1- 3 years in Digital Copywriting
Type of Exposure
Experience in collaborating with multi-discipline practitioners and project stakeholders
Experience in presenting work to stakeholders and managing good relationships with them
Portfolio of work in digital or UX writing that demonstrates content that simplifies and beautifies the overall user experience, and long form writing samples
Experience working within rapid, iterative design and agile development processes
Technical / Professional Knowledge
Jira
Content management systems
Writing experience across a variety of style, formats and platforms
Clear understanding of design thinking principles
Verbal and written communication
MS Programmes
Sketch
InVision
Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management
Job Responsibilities
Manage financial loses by ensuring correctness, accuracy of flow of information
Ensure achievement of financial targets by meeting client service standards and efficiencies
Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.
Check and ensure capacity meets business requirements by effectively planning for demand.
Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.
Ensure delivery by using the correct systems and access levels.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.incumbent needs to keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Additional Qualification
Financial Markets Certificate
Type of Exposure
Developing succession plans
Building a community of leaders
Identifying/selecting talent
Networking and building relationships
Establishing and maintaining collaborative relationships with peers / managers
Assisting/Developing resource plans to execute functional strategies
Managing a department or area
Making financial decisions
Minimum Experience Level
7 years in fnancial markets and 3 years in a managerial role.
Technical / Professional Knowledge
Performance management
Business administration and management
Diversity management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Change management
Business writing skills
Client Service Management
Behavioural Competencies
Building Partnerships
Planning and Organizing
Building talent
Delegation and Empowerment
Coaching
Leading Change
Job Purpose
To provide fiduciary advisory technical expertise, as part of comprehensive wealth advice and financial planning, across Nedbank Wealth Management (South Africa), in support of wealth managers, financial planners, international and portfolio management specialists, private bankers, structured lenders and other areas of our business.
Job Responsibilities
Provision of day-to-day fiduciary advisory technical support to wealth managers, financial planners, international and portfolio management specialists, private bankers, structured lenders, and other areas of our business eg Nedgroup Trust (Pty) Ltd and Nedgroup Trust Limited/(Channel Islands) in support of acquisitions, servicing and retention of clients and risk mitigation.
Embed estate planning, as part of a comprehensive wealth advisory and financial planning process, in support of the advice-led business approach, by scaling the provision of these services across client segments and in so doing enable retention, cross-sell, upsell and/or increase margins and mitigation of risks
Provide fiduciary advisory technical expertise directly to primay ultra-high-net-worth clients (+R100m absolute balances); high-net-worth +R10- R100m absolute balances) and professional clients. To do so you must be able to:
Preparer detailed estate planning reports, including inter alia, reviewing and advising on the South African and International estate and tax planning consequences relevant to any exising South African and international estate planning "tools" and assets; analyse clients' unique needs and circumstances; make appropriate recommendations with respect ot South African and International estate and tax planning "tools" and techniques that can be used to meet clients' unique needs.
Provide South African and international wealth structuring advice, which includes inter alia:
a. Consultation in connection with, and taking instructions fo, the drafting of wills (dealing with South African and international assets, and where applicable, facilitating the drafting of wills in foreign jurisdictions to deal with international assets
b. Drafting South African trust deeds i.e inter vivos and charitable trusts and othere philanthropic structures in South Africa, in accordance with relevant legislation, regulations and best practice.
c. Review of existing South Africna and international trust structures and provision of recommendations to ensure the viability thereof in accordance with relevant legislation, case law, regulations and best practice.
d. Drafting relevant legal contract, e.g. loan agreements
e. Facilitating the establishment (or transfer) of new international trusts, investment/property holding companies, and any other relevant international structures.
f. Comprehensively explaining the estate and tax planning considerations of the different legal ownership options (local and international wealth structures).
g. Provision of exchange control advice
People Specification
Center of Excellence (CoE) work: Contribute to initiatives that improve quality of advice and embed estate planning across all client segments and improve client retention and cross-sell:
a. Training: Upskill client facing people through regular training sessions to improve the quality of fiduciary related advice and to deliver th eidentified scalable client segment estate planning solutions.
b. Communications and client webinars: Producing internal and external communications (legislative changes, thought leadership etc)
c. Advice planning processes and supporting material: Design processes, house views, guidance docs etc
Actively participate in the Fiduciary Specialist Forum by:
a. Providing updates with respect to legislative and regulatory developments and case law impacting fiduciary-related matters
b. Contributing towards ensuring the document library (templates) is kept up to date, e.g. estate planning reports, trust deed templates and loan agreements
c. Creating house views on fiduciary-related matters
Ensure national compliance and risk management processes and procedures are in place and ensure adherence therewith.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Degree - preferably Law Degree
Postgraduate Diploma in Financial Planning
Higher Diploma in Tax
Essential Certifications
Preferred Certifications
Admitted legal practitioner
Registered tax practitioner (SAIT or FPI)
CFP®
FPSA®
FAIS
Type of Exposure
Working with a group to identify alternative solutions to work situations.
Influencing stakeholders to obtain buy-in for concepts and ideas.
Sharing information in different ways to increase others' understanding
Communicating complex written information.
Challenging the status quo with a view to improving the environment or people's understanding
Identifying trends
Communicating standards to others
Conducting gap analysis
Coordinating and securing buy-in from internal stakeholders.
Providing professional advice/opinion
Minimum Experience Level
Preferred: Ten years working experience in the wealth management or private wealth environment advising on estate and tax planning, legal ownership options and wealth structuring, local and international trusts, and other fiduciary advisory services.
Minimum: Seven years working experience
Technical / Professional Knowledge
Cluster Specific Operational Knowledge
Relevant regulatory knowledge
Principles of project management
Business terms and definitions
Relevant software and systems knowledge
Communication Strategies
Data analysis
Research methodology
Governance, Risk and Controls
Principles of financial management
Behavioural Competencies
Advancing Sales Discussions
High-Impact Communication
Technical/Professional Knowledge and Skills
Coaching
Influencing
Decision Making
Job Purpose
To be the Technical accounting lead in the IFRS17 implementation project for three insurance companies within Nedbank Insurance.
Job Responsibilities
Develop a thorough understanding of the IFRS17 from an accounting perspective through conducting and documentiong research.
Provide technical application and interpretation of IFRS17 accounting standards to the IFRS Project Team and the business.
Maintain an understanding of key business activities in order to provide such technical accounting support.
Collaborate regularly with the Corporate Actuarial team on the IFRS17 project team.
Understanding the new IFRS17 requirements and clearly and timeously communicate such requirements to the IFRS17 Project Team, the Corporate Actuarial Team, the Finance Team and Cluster Reporting and other relevant stakeholders.
Keep an abreast of any new pronouncements from the IASB new pronouncements to remaining up to date with any changes to the financial reporting standards that directly impacts the Nedbank Insurance business.
Be an active full-time participating member of the IFRS17 project team and deliver on tasks committed.
Understand and document exisiting Finance processes and map out future to-be processes to assist with the successful implementation of IFRS17.
Be an active full time participating member of the IFRS17 software implementation project.
Present progress on the project for allocated workstreams to the IFRS17 Steering Committee every 2 months.
Communicate the impact on the business planning process and reporting processes as a result of the changes effected by IFRS17.
Provide training and updates on the project progress to the Finance Manco on the IFRS17 on a monthly basis.
Attend relevant IFRS17 training sessions and workshops to keep abreast of developments.
Determing the new SAP chart of accounts for IFRS17 in conjunction with the implementation of IFRS17 software.
Determinng the new expense allocation for IFRS17 purposes.
People Specification
Essential Qualification
CA(SA)
Essential Certifications
SAICA
Type of Exposure
Checking accuracy of reports and rec
Analysing and interpreting quantitative and qualitative data Working with a group to identify alternative solutions to a problem
Sharing information in different ways to increase internal stakeholders understanding
Communicating internally and external
Tracking cost against a budget
Drafting reports
Communicating internally. Managing customer expectations Working in a team
Working in a fast-paced environment; meeting deadlines
Working with spreadsheets
Interacting with diverse people and cross-functional groups
Minimum Experience Level
3 - 5 years in financial management preferably in the financial services industry.
Experience in IFRS17 is non-negotiable
Technical / Professional Knowledge
Administrative procedures and systems
Banking procedures
Cluster specific operations
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Microsoft Excel
Microsoft Powerpoint
Behavioural Competencies
Building Customer Loyalty
Communication
Decision Making
Initiating Action
Managing Work
Quality Orientation
Job Purpose
Management of the administration of corporate actions both locally and offshore, and responsible to manage the regular tax reporting projects together with the team assigned to the tax reporting project.
Job Responsibilities
Responsible for the corporate actions administered by the team:
Notification of corporate actions, internally and externally
Ensure adequate communication of elections
Collation of elections both internally and externally
Establish rules and processes for the application of cost prices for tax reporting
Participate in vendor group sessions to discuss corporate actions
Participate in internal meetings regarding corporate actions
Implement efficient processes and straight through processing as far as possible.
Ongoing review of all transactions that affect tax reporting, for example share scheme allocations.
Recommend process improvements within the team and the broader operations team to ensure accurate tax reporting.
Dividend Withholding Tax refunds:
Manage the relationship with the external service provider
Ensure data provision is adequated
Communicate to the business on enhancements to the DWT services
Design and implement process improvements
Tax reporting project
Responsible to ensure all tax related data is received from external providers timeously, kept up to date continuously, and processes are aligned to ensure an accurate tax reporting outcome
Address client queries and complaints with the team and the portfolio managers as necessary
Manage the timelines of data with external financial services providers
Maintain and distribute a FAQ document internally
Communicate well to keep the business informed of timelines/issues etc
Establish and maintain relationships with the Group Tax teams:
Where necessary gain advice from Group Tax for interpretation of corporate actions and application of cost prices for tax reporting
People Specification
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification
CA(SA) (preferred)
MCom - Tax (preferred)
Essential Certifications
Preferred Certifications
ACI, registered Persons Exam (RPE)
Type of Exposure
Managing a team of managers
Developing succession plans
Formulating and implementing communication strategies to cascade functional strategies
Building a community of leaders
Conducting benchmarking and analysis to investigate improvement opportunities
Identifying/selecting talent
Executing major organisational change
Developing a divisional strategy plan
Networking and building relationships
Developing a stakeholder management grid for the business
Establishing and maintaining collaborative relationships with peers / managers
Assisting/Developing resource plans to execute functional strategies
Managing a department or area
Making financial decisions
Minimum Experience Level
2 years Tax reporting experience within Financial Services/Private Wealth/Stockbroking industry.
Technical / Professional Knowledge
Strategic planning
Budgeting
Financial Accounting Principles
Performance management
Business administration and management
Business principles
Business terms and definitions
Communication Strategies
Staff resource planning
Operations planning
Employee training/development
Diversity management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Governance, Risk and Controls
Change management
Principles of project management
Business writing skills
Management information and reporting principles, tools and mechanisms
Service level agreements
Consumer behaviour
Client Service Management
Client service principles
Organisational systems
Behavioural Competencies
Building Partnerships
Planning and Organizing
Building talent
Delegation and Empowerment
Coaching
Leading Change
Job Purpose
Job Responsibilities
People Specification
Preferred Qualification
Essential Certifications
Preferred Certifications
Type of Exposure
Minimum Experience Level
Technical / Professional Knowledge
Behavioural Competencies
Job Purpose
To provide actuarial solutions to internal and external clients within the insurance industry; in line with Nedbanks Client Value Proposition.
Job Responsibilities
Develop the marketing and communication strategy and plan by understanding business strategy and client insights.
Oversee tasks; resources and internal and external stakeholders to ensure relevant; timeous implementation of initiative
Meet business objectives by recommending; managing and controlling the budget.
Minimise cost to income ratio by providing input to operational budgets.
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives.
Drive research to inform relevance.
Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.
Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Manage; write and communicate the briefs by applying the Nedbank Marketing Way.
Manage and evaluate the campaign milestones by adhering to the campaign management process.
Comply with corporate governance requirements to minimise risk to all stakeholders.
Management of agencies and vendors through regular engagements.
Manage resources to meet business objectives.
People Specification
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor of Commerce , Bachelor of Science
Essential Certifications
Preferred Certifications
Type of Exposure
Comparing two or more sets of information" "Working with a group to identify alternative solutions to a problem
Completing various administrative duties (e.g. Naming conventions; files and folder maintenance; data management)
Managing conflict situations
Comparing two or more sets of information
Communicating internally and external
Capturing data
Checking accuracy of documentation and records
Building and maintaining effectiv3e relationships with internal and external clients
Managing customer expectations
Working in a team
Working in a fast-paced environment
Minimum Experience Level
2 - 4 years in the Actuarial field.
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank culture and values
Nedbank vision and strategy
Relevant software and systems knowledge
Business writing skills
Behavioural Competencies
Adaptability
Applied Learning
Communication
Collaborating
Innovation
Work Standards
Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
Engage with collaborative partners through collaboration forums and networks.
Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
Conduct business activities in line with internal and external service level agreements.
Ensure service level agreements are adhered to by following business unit process and procedure
Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Understand role relevant systems and processes and implement to minimise risk.
Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
Complete and submit relevant reports in accordance with operational requirements
Minimum Experience Level
4-5 years' Relationship management experience in the financial sector a must
2-3 years’ experience in Business Acquisition essential
Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
Qualification
NQF Level 6 or Higher in a Financial or Business related field essential
Matric / Grade 12 / National Senior Certificate
Requirement
Valid driver's license and own reliable transport is essential
Type of Exposure
Conducting gap, needs and root cause analysis
Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
Identifying trends
Drafting and checking accuracy of reports and records
Writing business proposals Preparing and delivering presentations
Communicating complex information – written and orally
Developing ways to minimise risks
Working with a group to identify solutions to a problem
Successfully selling banking solutions
Building and maintaining effective cross-functional relationships with internal and external stakeholders
Influencing stakeholders to obtain buy-in for concepts and ideas
Technical / Professional Knowledge
Banking knowledge and procedures
Business writing, terms and definitions, acumen, and principles
Communication Strategies
Data analysis
Industry trends
Principles of project management
Relevant regulator, software, and systems knowledge
Research methodology
Decision-making process
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