Manager: Outward Payments Compliance at Nedbank

Job Purpose

To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Manage financial loses by ensuring correctness, accuracy of flow of information

• Ensure achievement of financial targets by meeting client service standards and efficiencies

• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.

• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.

• Check and ensure capacity meets business requirements by effectively planning for demand.

• Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.

• Ensure delivery by using the correct systems and access levels.

• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.

• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

• Keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.incumbent needs to keep abreast together with the team with all regulatory laws and policies in order to implement them i.e. SARB, FIC , FATAF etc.

• Contribute to team effectiveness by  following the recruitment process when recruiting talent.

• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.

• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.

• Ensure transformational target are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.

• Address issues raised in culture surveys by participating in the development and implementation of action plans.

• Create a client service culture through various required interventions.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Additional Qualification

Financial Markets Certificate

Type of Exposure

• Developing succession plans

• Building a community of leaders

• Identifying/selecting talent

• Networking and building relationships

• Establishing and maintaining collaborative relationships with peers / managers

• Assisting/Developing resource plans to execute functional strategies

• Managing a department or area

• Making financial decisions

Minimum Experience Level

7 years in fnancial markets and 3 years in a managerial role.

Technical / Professional Knowledge

• Performance management

• Business administration and management

• Diversity management

• Relevant Nedbank product knowledge

• Relevant regulatory knowledge

• Change management

• Business writing skills

• Client Service Management

Behavioural Competencies

• Building Partnerships

• Planning and Organizing

• Building talent

• Delegation and Empowerment

• Coaching

• Leading Change