VAPS Broker Sales Consultant at Telesure Investment Holdings (TIH)

Introduction

• The VAPS Broker Sales Consultant contributes to the organizational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers

Specification
Job Objectives/Outputs

• Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
• Contribute to the achievement of organizational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.).
• Deliver efficient customer service levels through effective call management.
• Achieve operational requirements and service delivery through effective time and attendance management.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Responsible for individual actions and the delivery of high quality standards.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Requirements
Knowledge and Experience Requirements
Essential
Level of Education:

• Grade 12 (Standard 10)
• The appropriate FAIS accreditation and RE

Desirable
Experience:

• At least 2- 3 years sales experience, preferably in the short term insurance industry

Essential
Knowledge of:

• Short term Insurance industry - Broker

Skills

• Computer literacy
• Good communication skills (verbal and written)
• Interpersonal skills
• SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. #Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times.

By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.