Verifications: Operational Manager (JHB Illovo) at BDO South Africa

Purpose of the role:

• The Operational Manager  will provide overall strategic, operational, commercial, and financial leadership to the company. This role will ensure the effective delivery of BEE Verification Services and other diversified products, while driving profitability, operational excellence, and sustained growth. The Operational Manager is responsible for developing and implementing strategies, policies, and systems that align with the company’s goals and regulatory requirements.

Key Responsibilities

Strategic Leadership

• Lead the development and execution of the company strategy.
• Oversee the formulation and implementation of operational policies and procedures.
• Ensure the company is adequately resourced with qualified staff and systems to meet operational and strategic goals.
• Identify and pursue new business opportunities and service innovations.

Operations Management

• Ensure smooth and compliant day-to-day operations across all regions.
• Own and maintain the company’s Verification Services management system.
• Coordinate internal and cross-regional audits and oversee technical committee initiatives.
• Ensure compliance with SANAS and relevant industry standards.

Financial Oversight

• Develop and manage annual budgets and financial targets.
• Monitor the financial health of the business, including profitability, return on investment, and cost control.
• Oversee pricing policies, debt collection procedures, and management of insurances.

Deliver results in line with financial forecasts.

• Sales, Marketing & Commercial Growth
• Develop and execute integrated marketing and sales strategies to grow market share.
• Lead client acquisition and retention efforts.
• Establish strategic partnerships and alliances to support commercial objectives.
• Manage the performance and development of the sales team.

Human Capital Management

• Ensure that the company is staffed with competent and adequately trained personnel.
• Promote a performance-driven and values-based organizational culture.
• Implement HR strategies aligned with business growth and transformation goals.
• Facilitate training on BBBEE standards and verification requirements.

Governance & Risk

• Act as Technical Signatory, and Analyst where required.
• Oversee internal risk, compliance, and independence procedures.

Requirements
Qualifications:

• NQF Level 6 qualification or higher

Experience:

• Minimum 5 years’ senior management experience.

Requirements:

• Strong understanding of BBBEE regulations, internal audits, management systems, and financial governance.
• Completed BEE Management Development Programme (MDP) or similar.
• Proven leadership in a multi-functional, fast-paced environment.
• Exceptional strategic thinking, problem-solving, and communication skills.

Job Skills and Competencies :

• Leadership and team development
• Financial and commercial acumen
• Operational excellence
• Stakeholder management
• Strategic planning and execution
• Regulatory and compliance knowledge
• Innovation and business development.