Virtual Branch Support: Transactional Banking at Al Baraka Bank South Africa

KEY PERFORMANCE AREAS

Mobile Banking Application 

• Assist with technical support on the mobile banking app.
• Download and view logs when staff are unable to resolve from the branch.
• Train staff and clients on the mobile banking app.
• Assist with unlocking and blocking clients on the Mendix system.
• Assist with Adhoc function (Monthly report and queries) 

Corporate Banking 

• Support the clients with queries that staff are unable to resolve.
• Assist with testing of the templates when required.
• Look at areas of risk within the systems.

Vivere Support 

• Support the clients with level 2 queries.
• System training for staff and clients.
• Access management for staff.
• Monitor the back-end system to ensure operational efficiencies.

Business Analyst Support

• Manages and prioritizes the product backlog, ensuring alignment with business goals.
• Defines and elaborates user stories and acceptance criteria for development teams.
• Engages with stakeholders to gather feedback and incorporate it into product development.
• Balances competing priorities and negotiates trade-offs to maximize product value.
• Identifies opportunities for process improvement and innovation.
• Collaborates with stakeholders to prioritize requirements based on business needs.
• Facilitates communication between business users and technical teams to address any discrepancies.
• Acts as a liaison between business stakeholders and Development.
• Managing the digital banking support group.

Requirements

QUALIFICATIONS

• Bachelor’s degree in, Information Technology, or related field.

EXPERIENCE

• 4-5 years of experience in business analysis within the banking industry.
• Experience with project management and software development methodologies