Virtual Sales Account Manager - ICT at GBS

Key Responsibilities:

Target Achievement:

• Meet and exceed individual sales targets and KPIs.

Cold Calling:

• Acquire new clients through proactive outreach.
• Upsell and cross-sell to maximize client value.
• Maintain monthly contact with the customer base.
• Focus strongly on generating new business.

Customer Relationship Management:

• Develop and nurture relationships with assigned and new clients.
• Maintain and expand the existing client base.
• Conduct thorough customer account analyses.
• Regularly service and build client relationships.

Query Management:

• Identify, address, and resolve customer concerns and queries.
• Provide feedback to customers within 24 hours.

Reporting:

• Submit weekly pipeline reports.
• Provide daily activity and sales reports.
• Deliver monthly base reports.
• Maintain accurate records of opportunities.
• Offer plans, forecasts, and insights on customer requirements, business performance, and competitors.

Processes and Procedures:

• Adhere to all company policies and procedures.
• Ensure all interactions are accurately captured in the relevant systems.

Minimum Requirements:

• Matric/Senior Certificate.
• Minimum 3 years’ Sales/Account Management experience within the ICT Industry with a proven track record.
• Knowledge of the telecommunications industry and products.
• Full understanding of large/corporate client and sales principles.
• Knowledge of Tenders and Large Account management principles.
• Proficiency in MS Office