Fresh Positions at GBS

Key Responsibilities:

Target Achievement:

• Meet and exceed individual sales targets and KPIs.

Cold Calling:

• Acquire new clients through proactive outreach.
• Upsell and cross-sell to maximize client value.
• Maintain monthly contact with the customer base.
• Focus strongly on generating new business.

Customer Relationship Management:

• Develop and nurture relationships with assigned and new clients.
• Maintain and expand the existing client base.
• Conduct thorough customer account analyses.
• Regularly service and build client relationships.

Query Management:

• Identify, address, and resolve customer concerns and queries.
• Provide feedback to customers within 24 hours.

Reporting:

• Submit weekly pipeline reports.
• Provide daily activity and sales reports.
• Deliver monthly base reports.
• Maintain accurate records of opportunities.
• Offer plans, forecasts, and insights on customer requirements, business performance, and competitors.

Processes and Procedures:

• Adhere to all company policies and procedures.
• Ensure all interactions are accurately captured in the relevant systems.

Minimum Requirements:

• Matric/Senior Certificate.
• Minimum 3 years’ Sales/Account Management experience within the ICT Industry with a proven track record.
• Knowledge of the telecommunications industry and products.
• Full understanding of large/corporate client and sales principles.
• Knowledge of Tenders and Large Account management principles.
• Proficiency in MS Office

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Key Collaborations:

• Internal: Product, HR, Sales, Corporate Communications
• External: Production Houses for material production

Your Purpose:

• Design impactful visuals for various platforms, including social media, websites, emails, banners, posters, signage, presentations, and more. Collaborate, innovate, and deliver!
• Create concepts and final solutions.
• Pitch fresh ideas and bring them to life.
• Dive into photo/video editing, basic animation, and email building (Mailchimp, BEE Pro, Outlook).
• Embrace teamwork and feedback to grow and excel.

Key Responsibilities:

Marketing Production & Creativity

• Social media design - Create engaging designs and animation to support our products and corporate communications.
• Poster design - Design appropriate print material for internal communications and product advertising.
• Email design and build - Design, layout and build engaging emails for product CRM and Internal communications.
• Ad hoc branding - Apply existing brand Corporate Identity to new physical and digital formats ad hoc.
• Brainstorm collaboration - Create the best creative campaigns collaboratively.
• Branding & Design – generate new Corporate Identities for our existing brands to keep them fresh, and design new branding and identities for various company assets.

Key Skills and Competencies:

• Tertiary qualification in Marketing or Graphic Design.
• 2+ years graphic design experience ideally working within an agency, with expertise in corporate content and print design.
• Skilled in social media, email marketing, and supporting social media post concepts.
• Ability to interpret briefs, manage minor projects, and handle budgeting responsibilities.
• Proactive in handling briefs and adapting designs to new formats.
• Team player with a positive mindset, energy, and problem-solving skills.
• Quick to switch focus and deliver quality work under tight deadlines.
• Familiarity with internal and corporate communications is an advantage.
• Knowledge of internal event management is a plus
• Ensures accuracy and high-quality output.

Specific Skills:

• Proficient in Photoshop, Illustrator, InDesign, CANVA, and CapCut.
• Skilled in Microsoft Word, Excel, and PowerPoint.
• Strong understanding of print design and resolution requirements.

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JOB RESPONSIBILITIES:

• You must have the ability to create both standardized and custom reports, analyse the data within and report to the business department on the findings.
• Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Projects will range from small, distinct pieces of work to long term program engagements
• You will be expected to deliver quality work on your assigned projects
• Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
• Assist with data collection and processing procedures considering the business requirements and data relationships.
• Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
• Create written reports and/or data visualizations that business stakeholders can use to monitor metrics and make decisions.
• Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
• Provide direction regarding patterns, trends, and market analysis to drive business decisions.
• Writing relational and multidimensional database queries
• Building, implementing and supporting the BI solutions
• Assist in problem resolution to the team through problem research
• Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
• You will be working with business to understand requirements and deliver solutions
• You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring and troubleshooting solutions
• Analytical mind with a problem-solving aptitude
• You will also be required to perform administrative and other ad-hoc functions as and when required by the team

 MINIMUM REQUIREMENTS:

• Matric / Grade 12
• Bachelor’s Degree (Preferred) or Generic Management Level 5 qualification
• At least 3 years experience as an Business Intelligence Analyst within a call centre environment is essential
• Prior Accounting/Finance experience is preferred
• Familiarity with reporting in sales, marketing and other operational departments is required

Must have solid working experience using the following tools:

• Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
• MySQL
• R / Python
• Proficient in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

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JOB RESPONSIBILITIES

• Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
• Provide desktop technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues, including operating systems and application software.
• Assist with the installation and updates of software applications and operating systems.
• Document technical procedures and support resolutions for knowledge sharing.
• Collaborate with the IT team on ongoing projects and initiatives.
• Participate in inventory management of IT equipment.
• Contribute to the development of user guides and training materials.
• Provide printer support and maintenance.
• Ability to work after hours when necessary.
• Provide L2-L3 technical troubleshooting and manage escalated issues.
• Contribute to mentoring junior staff and work with IT operation teams.
• Assist with Anti-virus remediations.

MINIMUM QUALIFICATIONS AND EXPERIENCES

• Matric (Required)
• A+ or N+ (Required)
• Diploma or degree in Information Technology or related field.
• Proven experience in a mid-senior Desktop Support role.
• Working experience in a Contact Centre environment.
• Advanced understanding of Microsoft operating systems (Windows 10/11)
• Strong knowledge of MS Office (O365)
• Knowledge of IT hardware components and troubleshooting techniques.