Desktop Support Engineer at GBS

JOB RESPONSIBILITIES

• Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
• Provide desktop technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues, including operating systems and application software.
• Assist with the installation and updates of software applications and operating systems.
• Document technical procedures and support resolutions for knowledge sharing.
• Collaborate with the IT team on ongoing projects and initiatives.
• Participate in inventory management of IT equipment.
• Contribute to the development of user guides and training materials.
• Provide printer support and maintenance.
• Ability to work after hours when necessary.
• Provide L2-L3 technical troubleshooting and manage escalated issues.
• Contribute to mentoring junior staff and work with IT operation teams.
• Assist with Anti-virus remediations.

MINIMUM QUALIFICATIONS AND EXPERIENCES

• Matric (Required)
• A+ or N+ (Required)
• Diploma or degree in Information Technology or related field.
• Proven experience in a mid-senior Desktop Support role.
• Working experience in a Contact Centre environment.
• Advanced understanding of Microsoft operating systems (Windows 10/11)
• Strong knowledge of MS Office (O365)
• Knowledge of IT hardware components and troubleshooting techniques.