VSAT Platform Engineer at Liquid Intelligent Technologies

ROLE OVERVIEW

To provide support to both the VSAT Platform Manager along with the Satellite Control Center operations team and business as a whole in ensuring all Liquid Dataport Satellite platforms are performing efficiently and operating optimally. This will include but not be limited to ongoing routine maintenance, operational configuration, analysis, second/third line support and out of hours planned and emergency engineering works.

ROLE REQUIREMENTS

• Relevant National Diploma / Degree in Engineering or appropriate NQF level qualification
• Minimum 5 years' experience in a Telecommunications environment with exposure to Newtec DLG HUB systems; iDirect Evolution HUB Systems; an excellent understanding of Satellite and IP Networking principles along with Microsoft and Linux operating systems and proficiency in the use of test and measurement equipment for fault investigation

ROLE SPECIFICATION

• Maintain availability of all Liquid’s VSAT hub platforms
• Perform daily checks on the operational and system performance of the satellite platform infrastructure.
• Provide 2nd and 3rd line support on all VSAT platform infrastructure to ensure that service SLAs are maintained. Ensure all changes are completed and documented in line with the approved change control procedure.
• Monitor and review service level performance across all platform capacities and advise/plan for any necessary increases.
• New satellite service configuration and implementation SharePoint.

Engineering

• Ensure new teleport installations are completed to highest standards with all supporting operational documentation completed.
• Ensure VSAT platforms are regularly maintained, documented in line with teleport maintenance schedule.
• Review and advise on IDX and Newtec Software release features and benefits, documenting risks and planning associated works. Provide documented feedback to sales teams regarding technical solutions achievable through use of the platforms.