WAN Service Desk Engineer at Turrito Networks (Pty) Ltd

About the job

• We are looking for an experienced Network Engineer with WAN Skills to join our young and dynamic team based in JHB.

Network Engineer Requirements

• Technical qualification - CCNA, A+, N+
• Experience in Connectwise, IT Glue will be an advantage
• 2 - 4 years experience in troubleshooting and supporting clients (Connectivity, O365, Security Firewalls)
• Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets
• Proactively monitor and report on network and system outages
• Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution
• Prioritizing and managing open and pending tickets effectively
• Excellent analytical and problem solving skills
• Excellent written and verbal communication skills
• Experience in managing 3rd party vendors
• Establishing a good working relationship with colleagues, customers and 3rd party vendors
• Must have own transportation and a valid driver’s license.