Turrito Networks is a Converged Communication provider, delivering MPLS networks, hosting facilities, internet and cloud computing services. We are passionate about service delivery and innovation, deploying solutions that match the needs of our customers. Turrito Networks provides industry leading, fully managed solutions that leverage off our network agnos...
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We are looking for an experienced Network Engineer with WAN Skills to join our young and dynamic team based in JHB.
Network Engineer Requirements
Technical qualification - CCNA, A+, N+
Experience in Connectwise, IT Glue will be an advantage
2 - 4 years experience in troubleshooting and supporting clients (Connectivity, O365, Security Firewalls)
Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets
Proactively monitor and report on network and system outages
Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution
Prioritizing and managing open and pending tickets effectively
Excellent analytical and problem solving skills
Excellent written and verbal communication skills
Experience in managing 3rd party vendors
Establishing a good working relationship with colleagues, customers and 3rd party vendors
Must have own transportation and a valid driver’s license.
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